Program Manager, Loyalty Build and Integration (100% Remote)

Our Customer is a consumer financial services company headquartered in Connecticut. The company offers consumer financing products, including credit, promotional financing and loyalty programs, installment lending to industries, and FDIC-insured consumer savings products through the consumer bank, its wholly owned online bank subsidiary.

We are seeking a Program Manager on a contract basis to support our customer’s ongoing business needs. This role is 100% remote, East Coast preferred.

Responsibilities:

• Provide leadership and oversight for interrelated business, IT, and external projects to deliver loyalty capabilities
• Define project scope and objectives, and develop detailed business requirements in partnership with the Product Manager
• Act as Product Owner within an Agile framework, providing direction to IT teams based on business needs
• Define user stories and prioritize feature backlogs to maintain the conceptual and technical integrity of loyalty platforms
• Develop detailed project plans, including milestones, timelines, and progress tracking
• Partner with internal teams and external suppliers to ensure cohesive and successful project launches
• Lead teams through education, requirements gathering, design, build, validation, and migration phases for loyalty platforms
• Deliver loyalty initiatives within schedule, budget, and feature constraints
• Analyze and evaluate client-initiated changes to loyalty systems and prioritize enhancements with Product Management
• Coordinate work across multiple business functions to deliver integrated loyalty solutions
• Establish and manage continuous risk management strategies across the project lifecycle
• Monitor resources, schedules, and feature delivery, comparing planned versus actual performance and implementing corrective actions
• Collect, review, and publish project status updates related to resources, timelines, stakeholders, and solution quality
• Conduct project obstacle analysis and recommend solutions in accordance with project methodology and governance
• Support the development of product roadmaps for core loyalty releases
• Analyze complex loyalty challenges and lead cross-functional teams to resolution
• Perform additional duties or special projects as assigned

Skills and Qualifications:

• Bachelor’s degree required, or high school diploma with 8+ years of experience in business, product, project management, or business operations
• Minimum of 6 years of experience owning business or IT project plans, developing business requirements, and delivering project status communications

Preferred:

• Strong experience in developing business and functional requirements
• Ability to quickly understand loyalty technology systems and processes
• Proven ability to lead cross-functional teams
• Experience managing deliverables from external suppliers
• Proficiency with JIRA and Agile project management methodologies
• Understanding of IT architecture, infrastructure, and system dependencies
• Strong business and consumer-focused mindset
• PMP or Agile certification

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.