Program Manager, Creative Operations (San Francisco, CA - 4 days onsite)

Our Customer is an American worldwide clothing and accessories retailer, founded in 1969. Over the last 50 years, the company has grown from a single store to a global fashion business with seven brands. Their clothes are available in 90 countries worldwide through over 3,100 company-operated stores, almost 400 franchise stores, and e-commerce sites and is still growing.

We are seeking a Program Manager, Creative Operations on a contract basis to support their business needs. This role is Hybrid - 4 days in office (Market Street - San Francisco).

Program Manager, Creative Operations

PR / Social / Influencer Marketing

About the Role

• The Program Manager, Creative Operations is responsible for independently leading creative development and execution across PR, Social, and Influencer Marketing. This role serves as a key connector between Creative, Brand Marketing, Production, Merchandising, and external partners, ensuring teams are aligned, timelines are met, and deliverables move seamlessly from kickoff through final execution.
• Working across seasonal campaigns and ongoing marketing initiatives, this role drives cross-functional alignment and accountability, manages project milestones, and ensures channel-specific needs are integrated into the broader creative development process.

What You’ll Do

• Drive Creative Project Management: Independently own project intake, timelines, milestones, and deliverables across PR, Social, and Influencer initiatives, ensuring alignment with seasonal campaigns and marketing priorities.
• Connect Cross-Functional Teams: Drive alignment with Creative, Brand Marketing, PR, Social, Influencer, Merchandising, Production, and agency teams to align on briefs, creative direction, priorities, and executional needs.
• Integrate Creative Development: Ensure channel partners are engaged early in the creative process, including ideation, campaign planning, shoot logistics, and creative reviews, to support cohesive, integrated campaign execution.
• Manage Creative Workflows: Manage the development of channel-specific deliverables, including press kits, lookbooks, social assets, and influencer content briefs, tracking progress from initial planning through approvals and final delivery.
• Coordinate Production & Asset Needs: Partner with Creative, Production, and Merchandising teams to manage shot lists, product information, image selects, retouching, sample coordination, and other production requirements.
• Facilitate Communication & Alignment: Lead project kickoffs and status meetings, document decisions and next steps, track action items, and ensure stakeholders remain informed and accountable.
• Ensure Timely Delivery: Anticipate and resolve risks, manage shifting priorities, facilitate feedback and approvals, and coordinate final asset handoffs to internal teams and external agency partners.
• Maintain Operational Excellence: Keep project tracking tools and documentation current while identifying opportunities to streamline workflows and improve cross-functional collaboration.

Who You Are

• Highly organized and detail-oriented, with the ability to manage multiple projects, stakeholders, and competing deadlines.
• A proactive problem solver who anticipates challenges and drives work forward.
• A strong communicator and collaborator who builds effective relationships across creative, marketing, and production teams.
• Comfortable navigating ambiguity and changing priorities in a fast-paced environment.
• Process-oriented, with a passion for improving workflows and enabling creative teams to do their best work.
• Proficient with project management and collaboration tools such as Airtable, Workfront, Figma, Miro, and Microsoft Office.

Qualifications

• 4–6 years of experience in project management, creative operations, or marketing production, preferably within retail, fashion, lifestyle, or consumer brands.
• Demonstrated ability to independently manage cross-functional creative projects and coordinating multiple stakeholders.
• Familiarity with PR, Social, Influencer Marketing, and creative production workflows preferred.
• Strong written and verbal communication skills.
• Bachelor’s degree or equivalent relevant experience.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Availble upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.