Program Manager, Subscription (@The Mom Project, 100% Remote)

Why you?

You are someone who brings your life experience to create products that truly make a difference in the lives of working parents. You use data to inform roadmaps, but you also know when you have enough information for action. You love the challenge of prioritizing user needs amongst multiple business objectives. You enjoy growing from diverse perspectives and coworkers while collaborating with others in a cross-functional team, and across departments.

You are looking for something more from your job. Maybe a bigger problem to solve with both immediate and long term impact, or perhaps you just need a mission you can believe in every day. You are scrappy and collaborative while looking to join an inclusive and supportive culture with a bias for action. You dig balanced startup life and can wrestle challenges with grace. You love big, interesting problems and bringing solutions to the masses while making sure it feels personal, authentic and connected. If this sounds like you, we'd like to talk.

Why us?

The Mom Project is a pioneering, remote-first venture-backed startup with roots in Chicago & Cincinnati. We are backed by some of the best investors in the world and are lucky to be surrounded by an incredible team of advisors, including Serena Williams. The Mom Project is a platform and community leading a movement that matches companies with diverse talent. This critical match drives businesses forward while expanding professional opportunities for women.

Our team is growing as we push to rewrite the narrative for working women at every stage of life. We believe women should be able to choose both a successful family life AND career aspirations without sacrificing one over the other. Our commitment to Diversity, Equity & Inclusion across race, gender, age, religion, identity, and experience drives us and our mission forward every day. We strive towards inclusion and that means everyone is comfortable bringing their authentic and best self to work every day.

What you’ll do:

● Operational Management: Provide day to day management and actionable thought leadership within the Subscription Delivery to execute timely and compliant delivery from candidate submission, through onboarding & off boarding. Oversee the training of new team members to ensure they have a foundation of operational knowledge. Engage with various internal teams (Talent Success, Sales, Marketing, Sourcing) to drive successful timely delivery. Ability to balance workloads to have volume control while utilizing resources efficiently.

● Performance Analytics: Work with leadership and internal teams to build and deploy standardized reporting, internal scorecards, and presentations to both internal and external partners to capture subscription performance against SLAs/KPIs. Ultimately accountable for submittal, submittal rates. Utilize outcomes to provide recommendations for areas of improvement and continued success.

● Delivery: Oversee and ensure compliant delivery, screenings, and required documentation to mitigate any program or company risk. Develop scalable SOPs and best-in-class practices.

● New Program Implementation: Support new program introductions, onboarding, and delivery team implementation to ensure we hit the ground running when opportunity flow begins. Ability to be nimble while providing direction for the team based off of continuously shifting priorities

● Relationship Management: Cultivate meaningful relationships with Customer Success Managers to promote continuous feedback on mutual performance, gain market insights, and influence & promote work/life balance opportunities for our talent community. Collaborate with Sales and Marketing to foster areas of opportunity for special programs and/or unique talent solutions in line with our mission.

● Subscription Strategy: Collaborate with leadership to define and execute business strategies and processes to foster 3X channel growth within the next year. Provide meaningful insights on current managed accounts to target appropriate new business and/or grow existing partnerships. Effectively influence our partners about The Mom Project’s emerging Diverse Talent Cloud and the impact that it has on driving DE&I strategy across the CWP landscape.

● Development & Growth: Provide mentorship and professional development to our fast-growing and talented MSP delivery team. Must be comfortable with delegation of tasks and empowering teams to make independent decisions.

The skills and qualities you’ll need to succeed:

● Must have 5+ years’ progressive experience with 2+ years as a lead or manager, managing high-volume accounts. Experience at an agency/staffing firm within a recruitment role is a huge plus.

● Demonstrated success in process implementations, program improvements, & data analytics

● Must be comfortable with a fast paced, constantly changing startup environment

● Understands complex technology stacks and workflows

Why you’ll love working for TMP:

Compensation & Benefits:

• Base Compensation
• Full medical, dental, vision
• Short and Long Term Disability
• Generous Paid Parental Leave
• Family planning benefits through Progyny
• Generous PTO
• 401K match

Let me see those Perks, Perks, Perks!

• An incredible remote team that will support and champion your work
• Health and Wellness stipend
• Learning and Development stipend
• Work From Home Stipend

We're just getting started. Join us in building the future of work.