Bilingual Project Coordinator (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling their mission to grow and empower local economies.

We are seeking a Bilingual Project Coordinator on a contract basis to help support our Customer's business needs. This role is 100% remote.

Responsibilities:

• Proactively reach out to delivery drivers to set clear expectations and instructions across multiple white glove delivery types.
• Train and re-educate drivers when they exhibit delivery non-compliance.
• Address ad-hoc delivery issues with empathy and urgency.
• Analyze and interpret delivery data to identify trends and root causes of issues.
• Spearhead and execute workflows that ensure exceptional SLA performance.
• Identify patterns and communicate findings to broader teams to improve processes.
• Develop deep expertise in product, processes, systems, and tools.
• Collaborate within a small team to deliver world-class customer service for a high-impact product.

Skills and Qualifications:

• Bachelor’s degree or equivalent work experience.
• Fluency in Spanish and English.
• 2+ years of experience as a project coordinator in a fast-paced environment, ideally in technology or grocery/convenience sectors.
• Strong problem-solving skills with the ability to triage issues without predefined solutions.
• Effective multitasking skills in an ultra-fast-paced environment with high attention to detail.
• Above-average technical fluency, including typing speed of at least 40 WPM.
• Excellent written communication skills with strong grammar, spelling, and the ability to adapt to brand tone.
• Proficiency with Google Sheets and data analysis.
• Comfortable using tools such as G-Suite, Slack, Atlassian, and Salesforce (preferred).
• Prior experience in grocery and convenience operations (preferred).
• Ability to work independently with strong organizational and troubleshooting skills.
• Must be open to working weekends; ~40–50 hours per week, with flexibility to work up to 60 hours occasionally with advanced notice.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.