Project Manager (100% Remote)

Our Customer is a leading global collaboration platform that's transforming the way people work together, from the smallest business to the largest enterprise. With more than 500 million registered users across more than 180 countries, their mission is to unleash the world’s creative energy by designing a more enlightened way of working. Headquartered in San Francisco, CA, they have more than 12 offices around the world.

Our Customer is seeking a Project Manager on a contract basis to join the Customer Strategy Office (CSO). In this role, you will lead and support the end-to-end delivery of strategic initiatives that enhance the customer experience, drive retention, and improve operational efficiency across the SaaS customer lifecycle.

As a key member of the CSO team, you will be responsible for planning, executing, and delivering projects on time, within scope, and on budget. Your focus will be on day-to-day task management, cross-functional coordination, and issue resolution to ensure project success. This role is 100% remote.

Responsibilities:

• Initiative Ownership & Execution: Owns the planning, coordination, and execution of specific GCO initiatives within defined scope, timeline, and budget.
• Creation and management of the plans for moving projects, initiatives, and technical operations solutions to final implementation and hand-off, helping to prioritise for maximum impact
• Manage and track each project, at time multiple projects, and work closely with cross-functional teams to ensure on-time delivery of projects. Includes building and maintaining detailed project plans, monitoring milestones, and ensuring project deliverables are completed on time and to standard. ‘
• Develop project reporting and governance structures, meeting cadences, and review guidelines that lead to the successful implementation of projects and initiatives
• Cross-Functional Team Alignment: Assemble and coordinate the internal, extended, and external teams to gain consensus on deliverables from each team member in alignment with the overarching project/initiative objectives
• Provides regular updates, status reports, and risk assessments to stakeholders, ensuring transparency and alignment across all involved teams
• Risk and Change Management: Proactively manage changes in project scope, identify potential risks, and devise contingency plans
• Communication and Reporting: Own the communication and execution of project/initiative handover to services and other team members at designated milestones, as well as owning the narrative of the project to Senior Leadership on milestones and updates

Skills and Qualifications:

• Bachelor’s degree in Business, Operations, Project Management, or a related field
• PMP, Prince2, or Agile/Scrum certification (e.g., Certified ScrumMaster) is a plus, but not required
• 3-5 years as a Project Manager in a SaaS environment or organization. examples: technology, high-growth B2B environments, etc.
• Experience managing cross-functional projects involving teams such as Sales, Marketing, Customer Success, RevOps, and Product
• Proven ability to manage multiple projects simultaneously from planning through execution and delivery
• Skilled in defining project scopes, building timelines, tracking milestones, and coordinating stakeholders
• Ability to proactively identify risks, manage dependencies, and drive resolutions in a structured and timely manner
• Strong interpersonal and communication skills, with the ability to collaborate effectively across teams and levels
• Proficiency in project management tools such as Asana, Airtable, Monday.com, Jira, or similar

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

Please note: In order to to create a safe, productive work environment, our client is requiring all contractors who plan to be onsite to be fully vaccinated according to the CDC guidelines. At the point of offer, contractors will be required to attest their vaccination status.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability