Project Manager

***Please note, that all applicants applying for US job openings must be legally authorized to work in the United States.***

Our Customer’s mission is to give people the power to build community and bring the world closer together. Through their family of apps and services, they are building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together.

We are seeking a Project Manager on a contract basis to work closely with Operations, UX Research, Legal, and Developers on maintaining the Company's Survey and Research Review operating model. The role is 100% remote to these locations: Baltimore, MD, Boston, MA, Houston, TX, Los Angeles, San Diego, CA, and New York, NY.

What You’ll Do:

• Work closely with the Global Research Operations team to support the internal review processes for Research
• Manage the pool of reviewers including scheduling, communication, and support
• Manage the on-call rotation calendar to ensure 24-hour coverage of the review ecosystem
• Provide prompt support and communication to affected review flows in tooling
• Manage and coordinate training documents and materials
• Provide support for the Research and Survey Review process
• Coordinate with multiple cross-functional partners to drive reactive support solutions
• Provide accurate, time-sensitive, and effective assistance to researchers
• Provide support to users of the survey and research review process by responding to researcher inquiries in a timely manner
• Triage tooling bugs and escalate to cross-functional partners
• Manage communications for ongoing support items, system bugs, and solutions
• Handle escalation requests for surveys with tight turnaround times
• Reassign reviews, manage survey flows, and approve special use-case surveys

Must-Haves:

• 3+ years of project/program management experience, preferably in a technology company or similar
• Excellent organization skills, with the ability to multi-task and juggle multiple competing priorities in a fast-paced environment
• Strong interpersonal, collaboration, and communication skills
• Track record of operating independently, being detail-oriented, and delivering results in a highly organized manner
• Experience understanding user needs, gathering requirements, and proposing solutions
• 1+ years of technical support experience preferred

Education:

• Bachelor's degree

Hours & Location:

• M-F, 40 hours/week. This role will be 100% remote.

Perks are available through our 3rd Party Employer of Record (Available upon completion of the waiting period for eligible engagements)

• Health Benefits: Medical, Dental, Vision, 401k, FSA, Commuter Benefits Program
• Accrued PTO: Up to 15 days per 12 months on assignment
• New Child Benefit: Up to $4,000 for the birth or adoption of a child while on assignment (conditions apply)

Remote Options: The position is 100% remote to the locations below:

• Baltimore, MD
• Boston, MA
• Houston, TX
• Los Angeles, CA ($55.99 - $65.99)
• San Diego, CA ($49.58 - $59.58)
• New York, NY ($48.83 - $58.83)