Project Manager, Merchant Experience

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

We are seeking a Project Manager, Merchant Experience on a contract basis to help support our Customer’s business needs. This role is 100% remote with 10% travel across the U.S.

This role focuses on the merchants' launch experience where you’ll have opportunities to improve efficiency, time-to-value, and internal processes. You'll work cross-functionally between the sales, account management, operations, product, and analytics teams to build a delightful experience for the merchants. You will report to the Associate Manager, Strategy & Operations and work within the Platform Operations organization.


What You'll Do:

• Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants Implement programs across process, product, and people to move the numbers
• Be a product expert with a high level of proficiency in all associated integrations
• Create merchant training materials to encourage staff understanding and adoption
• Perform quality assurance testing to ensure full functionality of ordering site prior to launch
• Train merchant staff on effectively using the platform
• Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue
• Be able to achieve immediate results and adapt in an evolving work environment
• Look for ways to improve and want to shape the direction of the company

Qualifications:

• Bachelor’s degree or equivalent work experience 4-5 years of work experience in project management or account management
• Able to complete tasks accurately, effectively and on time with superb attention to detail
• Experience working successfully cross functionally with individual contributors
• Excellent external and internal customer presentation skills
• Driven/led a successful (measured by adoption) business opportunity, developed process improvements, and enabled stakeholders on process changes
• Experience working successfully cross functionally with other departments

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Please Note: In order to create a safe, productive work environment, our client is requiring all contractors to be fully vaccinated according to the CDC guidelines. Prior to coming into our offices, contractors will be required to attest that they are fully vaccinated.

Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits: Medical, Dental, and 401k (no match)

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.