Project Manager, Virtual Brands, Platforms and Labs (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling their mission to grow and empower local economies.

We are seeking a Project Manager on a contract basis to support Virtual Brands, Labs, and Platform teams by partnering closely with the Senior Manager.

The Project Manager will provide support to Virtual Brands, Labs, and Platform teams by managing vendor partnerships, driving process development, overseeing communications, and coordinating multiple initiatives. This role will work closely with senior leadership to scope, plan, and execute projects spanning vendor operations, onboarding, quality, digital products, and team performance management.

This role is 100% remote.

Responsibilities:

Services & Labs

• Scope and lead long-tail initiatives for Labs, establishing processes within Vendor Operations before handing them off to core teams.
• Develop, maintain, and update playbooks for all Labs initiatives (new, ongoing, past).
• Document and improve reference guides for Labs operations.

Virtual Brands

• Pre-Onboarding: Lead transition of pre-onboarding processes to Arcgate, including pilot programs, comparative analyses, and seamless vendor handoff.
• Manage onboarding and quality checks, addressing blockers affecting timelines.
• Oversee ongoing issues with work order generation and vendor escalations.
• Quality: Ensure compliance and quality across all Virtual Brands. Track and resolve recurring issues, conduct audits, and manage leadership escalations.
• Maintain and update process documentation and SOPs.

Platforms

• Oversee ongoing operations for digital ordering, phone ordering, Intake DAT, Drive on Demand, Smart Scales, and Drive Thru.
• Lead new initiatives to establish processes within Vendor Operations and transition them once stabilized.
• Maintain updated documentation and playbooks for platforms.

Team Performance Management

• Implement performance scorecards for pod members, tracking results across initiatives.
• Provide analysis and reporting on team performance metrics to leadership.
• Continuously update vendor management playbooks and identify areas for process optimization.

Vendor Management

• Partner with leadership to manage vendor partnerships, including maintaining forecasts, updating playbooks, and resolving vendor questions.
• Support performance optimization and ensure vendor needs are consistently addressed.

Communications & Reporting

• Prepare monthly newsletters summarizing achievements and identifying operational improvement opportunities.
• Maintain utilization trackers, ensuring timely submissions and compliance across pods.
• Manage Gemba submissions and other reporting requirements.
• Act as a primary liaison with cross-functional teams, vendors, and stakeholders for project updates and execution.

Ad Hoc Projects

• Take ownership of assigned projects, supporting strategic initiatives and ensuring successful delivery.

Skills and Responsibilities:

• Bachelor’s degree in Business, Operations, or a related field.
• 5–7 years of experience in project management, operations, or vendor management.
• Strong background in process development, vendor operations, and cross-functional coordination.
• Experience implementing performance management systems and analyzing metrics.
• Excellent written and verbal communication skills, with experience producing reports, newsletters, and executive updates.
• Strong organizational and multitasking abilities, with the capacity to manage multiple projects concurrently.
• Proficiency with project management tools, reporting trackers, and process documentation.

Preferred:

• Experience in food, retail, or logistics operations.
• Familiarity with virtual brands, digital ordering platforms, or vendor operations.
• Background in continuous improvement methodologies (Lean, Six Sigma, etc.).

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.