Associate Services Representative (Part-time - Cambridge, MA)

About the Job

Contract Duration: Early April through end of July (3 months)

Schedule (Part-time): 20–24 hours/week, Tuesday–Thursday, 10:00am–4:00pm EST

Location: Onsite in Cambridge, MA

Our client is seeking a detail‑oriented Part-time Associate Services Representative (Contract) to support a client program during a peak operational period. This temporary role plays an essential part in delivering a smooth and accurate employment experience for candidates - from onboarding through offboarding.

This position is ideal for someone who thrives in fast‑paced, high‑volume environments, enjoys structured processes, and takes pride in delivering exceptional service. You will serve as a primary point of contact for associates, manage multiple concurrent onboarding workflows, and collaborate with internal teams including Program Management, HR, Payroll, HRIS, and Compliance.

We're seeking candidates in commutable distance of Cambridge, MA.

Key Responsibilities

Customer Service & Associate Support

• Provide high‑quality support to associates via phone and email.
• Conduct welcome calls, explain onboarding steps, and complete check‑ins after assignment start.
• Manage inquiries through Dynamics 365 ticketing system to meet resolution expectations.

Onboarding & Background Processing

• Complete onboarding steps accurately and on time to support targeted start dates.
• Understand specific client requirements and SOPs
• Review all onboarding documents for accuracy and completeness.
• Evaluate background and drug screen results, escalate when needed, and follow pre‑adverse/adverse action procedures.

VMS & HRIS Record Management

• Enter and maintain data in VMS platforms in alignment with client requirements.
• Ensure timecards, expenses, and payroll‑related items are submitted, approved, and resolved promptly.
• Maintain onboarding records, update HRIS files, and keep all trackers current.

Offboarding

• Manage end‑of‑assignment offboarding in accordance with client requirements and internal HR practices.

Experience

Education & Work Experience

• High school diploma or GED required; Associate degree or higher preferred.
• 1-2 years of experience in an administrative and/or customer service role.

Technical Requirements

• Ability to work across multiple systems simultaneously.
• Ability to create reports and summarize data using Excel.

Core Competencies

• Strong communication skills (written and verbal)
• Critical thinking and problem‑solving abilities
• High attention to detail and accuracy
• Excellent customer and client service orientation
• Effective time management and multitasking skills
• Team‑oriented with strong follow‑up and active‑listening skills

What Success Looks Like

• Consistently high SLA compliance on case resolution
• Fast, accurate onboarding turnaround times
• Strong associate satisfaction scores
• Reliable documentation and record accuracy
• Clear, proactive communication across stakeholders

Work Conditions & Travel

This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is largely a sedentary role; however, it may require the ability to lift files or other objects (up to fifteen pounds). Minimal travel may be required.

Core values are the bedrock of our organizational culture and the guiding principles for all employees. Embracing these values leads to individual and collective success, fostering a positive work environment and strong relationships. Our company competencies encapsulate our values and business practices, ensuring every team member enjoys a fulfilling and productive experience.

PASSION

Generating positive energy among clients, suppliers, employees, and co-workers is at our core. This energy inspires high-quality performance and encourages a continuous quest for excellence.

ENGAGEMENT

We embrace the differences and uniqueness of all aspects of our business, including talent, clients, suppliers, and industry segments. Recognizing these differences inside and outside the organization broadens perspective and knowledge and catalyzes new opportunities.

ACCOUNTABILITY

Taking responsibility for reaching a goal or completing a task improves performance, increases feelings of competency, and strengthens commitment. Delivering on time demonstrates trust and dependability, essential building blocks for success.

EXTRAORDINARY TEAMWORK

Collaboration produces innovative ideas and initiatives that generate market-leading results. Constructive teamwork creates a safe and honest environment for experimentation, creativity, coaching, and improved performance.

INNOVATION

We strive to outthink and outperform the competition. We constantly drive and encourage creative ideas and solutions that add value and foster continuous improvement.

INTEGRITY

Integrity is central to building trust in all business areas. It is the foundation for establishing meaningful relationships and ensures the preservation of high-quality and ethical practices.

Our client is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.