Receptionist (Chicago, IL)

Our client is a leading professional services firm that specializes in real estate and investment management. Our client shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities. Our client is a Fortune 500 company with annual revenue of $18.0 billion, operations in over 80 countries, and a global workforce of more than 93,000 as of December 31, 2019.

We are seeking a Receptionist on a contract basis to help support their ongoing business needs. This role is on-site in Chicago. IL.

The Receptionist role is the first point of contact for visitors and guests, responsible for creating a professional, welcoming, and secure environment. This position requires an extroverted personality, excellent customer service skills, and a “white glove” approach to ensure every guest interaction reflects the highest standards of professionalism. The ideal candidate has a strong work ethic, advanced communication and organizational skills, and the ability to remain at the reception desk consistently throughout the day.

Responsibilities:

• Greet, welcome, and direct all visitors and guests with professionalism and warmth.
• Answer and direct telephone calls, provide information, and manage inquiries.
• Enforce visitor protocols, including ID verification, badge issuance, and return procedures.
• Maintain visitor log and ensure accurate records of all check-ins and check-outs.
• Coordinate with hosts to ensure visitors are escorted throughout their visit.
• Receive and process incoming/outgoing packages and courier deliveries.
• Manage boardroom reservations, schedules, and equipment.
• Perform general administrative duties, including typing, filing, photocopying, binding, preparing mailers, and handling basic clerical tasks.
• Support after-hours events as needed (approx. twice per month on a rotating basis).
• ID Verification: Politely request and verify a valid physical government-issued photo ID from all guests (no digital copies accepted). Clearly communicate that this step ensures guest and workplace security.
• Badge Visibility: Issue a guest badge upon check-in and explain that it must be worn visibly at all times while on-site.
• Guiding Our Visitors: Ensure hosts actively escort their guest(s) throughout the visit, reinforcing both security and personalized service.
• Efficient Departure: Remind guests to return their badge to Guest Services before leaving to maintain accurate visitor records.

Qualifications

• High school diploma or equivalent.
• 5–7 years of receptionist, front desk, or administrative support experience.
• Strong work ethic with the ability to remain consistently at the reception desk.
• Outgoing, professional demeanor with excellent verbal and written communication skills.
• Exceptional customer service skills with a “white glove” approach.
• Proficiency in Google Suite, Slack, and Microsoft Office (Word, Excel, PowerPoint).
• Strong multitasking, time management, and organizational abilities.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Knowledge of the local area to guide and assist visitors is preferred.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.