Receptionist (Richmond, VA)

Our client is a leading professional services firm that specializes in real estate and investment management. Our client shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities. Our client is a Fortune 500 company with annual revenue of $18.0 billion, operations in over 80 countries, and a global workforce of more than 93,000 as of December 31, 2019.

Our Customer is seeking a Receptionist on a contract basis to drive exceptional client and visitor experiences by delivering welcoming, professional, and personable assistance to all guests and client employees. This front-facing position offers the perfect opportunity to leverage your service expertise, outstanding interpersonal abilities, and dedication to fostering a hospitality-centered workplace culture.

This role is fully onsite at their Richmond office, conveniently located near Richmond International Airport (RIC). Free onsite parking is available.

Schedule: M-F, 7:30 am-4 pm

Responsibilities:

• Welcome guests professionally and assist with arrivals, departures, and contacting hosting parties
• Engage visitors and client employees to ensure a warm, helpful, and timely experience
• Serve as the central point of contact for campus information, wayfinding, services, and activities
• Maintain the front desk, lobby, and surrounding areas to ensure a clean, safe, organized, and brand-aligned environment
• Anticipate client needs, identify issues, and deliver proactive, creative solutions
• Ensure visitor compliance with sign-in requirements and security protocols
• Identify potential risks and escalate concerns to prevent disruptions to operations
• Issue temporary and permanent building access credentials to visitors, vendors, and employees
• Implement and monitor service standards to meet and exceed expectations
• Assist with video review requests related to investigations
• Monitor, restock, and order supplies for coffee stations and office consumables
• Apply postage, distribute mail, and perform mail-related tasks
• Assist with reservations for shared resources such as meeting rooms and pool vehicles
• Resolve issues related to mail services, coffee services, and meeting room scheduling
• Update digital signage with visitor or operational information
• Create workspace nameplates and maintain accurate seating charts
• Collaborate with the facility management team to support daily operations
• Create, receive, and dispatch work orders to internal staff or external service providers
• Perform ad hoc administrative tasks to support seamless service delivery

Skills and Qualifications:

• 1-2 years of experience in customer service, hospitality, security, or a related front-facing role
• Strong customer service orientation with a focus on creating positive guest experiences
• Excellent verbal and written communication skills with fluency in English
• Ability to multitask and prioritize while maintaining accuracy and service quality
• Positive attitude with flexibility to manage changing priorities
• Strong interpersonal skills and professional presence
• Working knowledge of Microsoft Office applications, including Teams, Excel, PowerPoint, Word, and Outlook
• Ability to perform light physical tasks such as carrying small packages
• Willingness to take on additional responsibilities as needed

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.