Recruiting Operations Specialist, Process Improvement

Our Customer is an American financial services and digital payments company based in San Francisco, California. They’re working to help their diverse audiences — sellers, individuals, artists, fans, developers, and all the people in between — overcome barriers to access the economy.

We are seeking a Recruiting Operations Specialist on a contract basis who will support the Customer’s business needs. This role is 100% remote.

What You'll Do:

• Conduct comprehensive qualitative and quantitative analyses to identify opportunities for enhancing processes and business operations as they relate to our talent and recruiting functions
• Develop and propose actionable talent and recruiting process improvements, overseeing technical implementation in Greenhouse where necessary
• Lead talent and recruiting process improvement projects from inception to implementation, employing a structured approach including process discovery, data analysis, user interviews, and process mapping
• Evaluate the impact of talent and recruiting process changes using key performance indicators (KPIs) such as quality control, cost reduction, customer satisfaction, etc., providing regular reports to stakeholders
• Ensure transparent communication and project status updates, delivering constructive feedback and comprehensive reporting on key objectives
• Effectively manage change within owned projects, navigating stakeholder expectations and fostering a culture of continuous improvement
• Foster close collaboration with cross-functional teams including the Talent, Recruiting Coordination, Project Management Office, Strategy and Planning, People Analytics, and Operations and Technology departments

Must-haves:

• Comprehensive experience with Talent and Recruiting tools such as Smart Recruiters, Greenhouse, and Workday
• Minimum of 5 years of experience in roles encompassing Process Excellence, Reporting, or Business Analysis within Talent and Recruiting functions
• Proven experience in implementing scalable processes and managing multiple concurrent projects
• Ability to thrive in a fast-paced environment, maintaining composure and focus amidst high volumes of activities
• Collaborative mindset, with a natural inclination towards building partnerships across global teams
• Strong initiative and goal-setting abilities, driven by a desire to achieve personal and professional growth
• Demonstrated commitment to data-driven decision-making and a proactive approach to driving systemic change
• Empathetic approach to problem-solving, with a genuine interest in understanding and addressing user needs
• Exceptional organizational skills, capable of managing multiple projects through to successful delivery
• Passion for standardization, scalability, and automation, coupled with a commitment to continuous improvement
• Demonstrable experience in process improvement, with a focus on Talent and Recruiting Operations
• Proven expertise in change management, adept at navigating organizational transitions and mitigating resistance
• Strong understanding of risk management principles, capable of identifying and mitigating potential risks throughout project lifecycles
• Exceptional stakeholder management skills, with a track record of building productive relationships across diverse teams and levels of seniority
• Solid experience in project management, with the ability to effectively prioritize tasks and manage competing deadlines
• Familiarity with ticketing and information management systems, facilitating efficient project tracking and documentation

Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)
Health Benefits: Medical, Dental, Vision, 401k, FSA, Commuter Benefit Program

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.