Reddit Community Manager (100% Remote)

Our Customer is an American financial services and digital payments company based in San Francisco, California. They’re working to help their diverse audiences — sellers, individuals, artists, fans, developers, and all the people in between — overcome barriers to access the economy.

We are seeking a highly motivated Reddit Community Manager on a contract basis to support our Customer's business needs.

Responsibilities:

• Community Engagement: Actively participate in relevant subreddits as a genuine member of the community. Engage in conversations, answer questions, and provide helpful insights.
• Authentic Representation: Present yourself as a real person first and a brand representative second. Share your own experiences and interests to connect with users on a personal level.
• Proactive Communication Style: Be unapologetically transparent: Commit to authentic, no-PR-speak interactions that prioritize customers’ concerns over trying to solely promote the brand. Transparency builds trust.
• Use Humor and Relatability: Leverage casual conversation styles, memes, GIFs, or pop culture references to connect on a more human level with users while still maintaining professionalism.
• Issue Resolution: Address user concerns and feedback with empathy and transparency. Work closely with internal teams to ensure user issues are resolved promptly.
• Content Creation: Develop and share engaging content that resonates with the community, including behind-the-scenes insights, product updates, and AMAs (Ask Me Anything sessions).
• Relationship Building: Collaborate with subreddit moderators to maintain a positive presence and coordinate on sticky posts or key updates.
• Feedback Loop: Gather valuable user feedback and insights to share with internal teams for the continuous improvement of products and services.
• Facilitate Leadership Visibility: Use Reddit as a platform for leadership involvement by enabling executives to directly address users during AMAs, office hours, or other thought leadership opportunities.
• Transparency and Accountability: Maintain open communication with the community, especially during challenging times. Provide honest updates and involve leadership when necessary.

Qualifications:

• Bachelor’s degree in Communications, Marketing, Public Relations, Digital Media, or a related field.
• Equivalent work experience in community management, social media strategy, or customer engagement may be considered in lieu of formal education.
• 2-4 years of experience in online community engagement/management, social media management.
• Ability to build and execute a community engagement strategy aligned with broader brand goals
• Passion for building positive relationships and enhancing brand presence.
• Experience managing or moderating a Reddit community (professionally) is often highly preferred
• Familiarity with building and nurturing online communities across platforms (Reddit, Discord, forums, etc).
• Proven experience in community management, social media management, or a related field.
• Strong understanding of Reddit's platform, culture, and community dynamics.
• Hands-on experience with Reddit features: Subreddits, AMAs, flairs, auto moderator set up, moderator tools, post formats, and Reddit Ads (optional).
• Strong writing skills tailored to the Reddit tone authentic, non-salesy, conversational)
• Excellent written communication skills with a keen attention to detail.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Basic knowledge of analytics (tracking growth, engagement, sentiment)
• Experience in public relations or partnership development is a plus.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits: Medical, Dental, and 401k (no match)

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.