Renewals Manager

The Renewals Manager role is responsible for overseeing, forecasting, and closing subscription renewals in their assigned book of business.

You will have direct engagement with customers, work collaboratively with the overall account team consisting of Sales, Customer Success, Services and Support. Your primary goals will be to maximize retention, minimize churn, and uncover upsell/cross-sell opportunities for new products and services.

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Retain detailed knowledge of your annual book of business
• Conduct prep meetings with internal account team
• Be informed of impending risks/challenges to renewal
• Engage with customers approx 120 days prior to expiration
• Provide renewals package consisting of quote, usage & value data
• Propose Services and training credits and Premium Support
• Evaluate coterm opportunities to streamline transaction processes
• Understand negotiation tactics
• Identify upsell/cross-sell/expansion opportunities
• Develop understanding of customer’s approval processes and budget cycle
• Know how to identify risks and collaborate with overall account team and leadership to mitigate such risks
• Establish strong relationships with key stakeholders, business owners and decision makers
• Participate in Quarterly Business Reviews as needed
• Maintain consistent updates of Salesforce CRM tool for pipeline management
• Ensure accurate forecast of renewals pipeline as defined by the business
• Other duties as assigned

To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Qualifications include:

• 3 years prior experience in Renewals Management
• Proficient in Microsoft Office suite with an intermediate knowledge of Excel
• Salesforce or prior CRM experience required
• Ability to multi-task and meet metric deadlines
• Strong problem solving and reasoning skills
• Strong oral, written and interpersonal skills
• Strong customer service and conflict resolution skills
• Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
• Associate degree or equivalent work experience, Bachelor’s degree preferred

Environmental Factors

• Constant indoor collaborative work environment in close contact with co-workers
• Frequent social interactions and interruptions
• Frequent work under time restraints
• International and domestic travel required
• Working across multiple time zones

Physical Requirements

Lifting/Carrying:

• Occasionally carrying items weighing under 10 lbs.
• Rarely carrying items weighing between 11-20 lbs.

Twisting/Turning:

• Occasionally reaching over shoulder
• Overhead and reaching outward
• Occasionally bending
• Frequently walking normal surfaces
• Constant sitting

Other:

• Constant use of keyboard, fine dexterity, grasping, holding
• Constant repetitive motion – hands

PowerSchool offers the following benefits:

Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)

Flexible Spending Accounts and Health Savings Accounts

Short-Term Disability and Long-Term Disability

Comprehensive 401(k) plan

Generous Parental Leave

Unrestricted paid time off (known as Discretionary Time Off - DTO)

Wellness Program, including ClassPass & Employee Assistance Program

Tuition Reimbursement

Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $52,000 – $64,000. The compensation range is specific to the United States and incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accommodations@powerschool.com.