Research Operations Specialist (100% Remote)

Our Customer is a leading global collaboration platform that's transforming the way people work together, from the smallest business to the largest enterprise. With more than 500 million registered users across more than 180 countries, their mission is to unleash the world’s creative energy by designing a more enlightened way of working. Headquartered in San Francisco, CA, they have more than 12 offices around the world.

Our Customer is seeking a Research Operations Specialist on a contract basis to help support their business needs. This role is 100% remote.

As a Research Operations Specialist, you’ll support the program by partnering with research, design, product, sales, marketing, and data science to drive full-cycle participant recruiting. You’ll help kick off projects, manage timelines, and uphold ethical standards, ensuring research runs smoothly and effectively. Your work will enable insights that shape the AI/ML-powered experiences, creating magical, reliable, and user-centered solutions.

Responsibilities:

• You own the entire process of recruiting participants for research studies, including identifying suitable candidates, outreach, and scheduling.
• Partner with researchers, designers, and product teams to develop effective recruitment strategies aligned with project goals.
• You advise research teams on realistic timelines for projects and managing stakeholder expectations regarding project progress.
• You are ambitious and hold high agency, with the ability to prioritize when faced with multiple projects and know when to ask for help
• Ensure the privacy and security of participant information and data in accordance with data protection regulations.

Skills and Qualifications:

• B.S. or B.A.
• 3+ years of professional working experience
• Experience with using online collaborative document/spreadsheet tools
• Ability to prioritize multiple assignments, stay organized, and you enjoy sweating the details
• You have developed a successful program or process for UX Research and/or Design
• Experience with scheduling and calendar management tools
• Experience with partnering with sales and marketing to source participants for research
• Strong project management, organizational, communication, and multitasking skills

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

Please note: In order to to create a safe, productive work environment, our client is requiring all contractors who plan to be onsite to be fully vaccinated according to the CDC guidelines. At the point of offer, contractors will be required to attest their vaccination status.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.