Research Program Manager

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

We are seeking a Research Program Manager on a contract basis to help support our Customer’s business needs. This role is 100% remote in San Francisco, CA.

What You'll Do

• Hit the ground running supporting existing programs and spearheading new programs
• Develop and pilot a new program aimed at decreasing research interview no-show rates
• Maintain the research repository, central knowledge library, by uploading and appropriately tagging new research reports
• Support the rolling research program by overseeing recruitment and technical logistics for weekly focus groups
• Maintain the calendar for research review and support program to ensure continuous coverage of research office hours
• Provide Q&A type support to members of the research panel when questions arise and/or troubleshooting is required

Must-Haves:

• 3+ years of operations/program management experience, with a proven track record of success and increasing responsibility (experience specifically in research program management is highly desired)
• A Bachelor’s degree or higher (or commensurate work experience)
• Self-motivated and comfortable working largely independently
• Program management and/or analytical experience and are comfortable getting to the lowest level of detail to solve problems
• Excellent written and verbal communication skills
• Experience with Zoom and Google Suite (Docs, Sheets, Slides, Forms)
• Experience with Dovetail and Coda (nice to have, not mandatory)

Please Note: In order to create a safe, productive work environment, our client is requiring all contractors to be fully vaccinated according to the CDC guidelines. Prior to coming into our offices, contractors will be required to attest that they are fully vaccinated.

Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)
Health Benefits: Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, AD&D, and Commuter Benefits program.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.