Retail Operations Associate (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling their mission to grow and empower local economies.

We are seeking a Retail Operations Associate on a contract basis to help support our Customer's business needs. This role is 100% remote.

Responsibilities:

• Support management of the retail partnerships pipeline, ensuring smooth onboarding and scaling of new merchants on the platform
• Collaborate with cross-functional teams across operations, product, catalog management, growth, and marketing, as well as directly with merchants, to define launch strategies and confirm accurate store configuration at launch
• Design and implement scalable solutions that accelerate onboarding and reduce time-to-launch while maintaining high-quality standards
• Monitor merchant performance during the initial 90 days post-launch, tracking key metrics, troubleshooting issues, and identifying opportunities to improve results
• Share insights and recommendations with leadership to influence outcomes across the broader retail business
• Proactively address operational challenges for new and existing merchants, including managing incremental launches
• Develop expertise in merchant performance metrics to evaluate health and impact, collaborating with operations teams to reduce cancellations and increase volume
• Partner with growth and marketing teams to support initiatives that drive growth and improve merchant visibility
• Contribute to the creation and implementation of standardized processes and playbooks for efficient and scalable launches

Skills and Qualifications:

• Bachelor’s degree preferred
• 1–3 years of experience in a strategy or operations role
• Experience managing merchant launches and monitoring merchant performance metrics
• Ability to troubleshoot operational issues using tools such as Sigma
• Strong problem-solving skills and ability to create scalable solutions
• Cross-functional collaboration experience
• SQL proficiency preferred but not required

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.