RISE: IBM Customer Success Certificate (June Start Date)
Future of Work Talent Marketplace
All applicants applying for U.S. job openings must be legally authorized to work in the United States and are required to have U.S. residency at the time of application.
Job description
**PLEASE NOTE** If you are selected to move forward in the application process, you will need to complete one additional application for official acceptance into the program. Please check your email for the next steps **
Empowering and advancing women in the workplace is the heart of what we do at The Mom Project. But connecting women with meaningful career opportunities is just the start. In late 2020 we launched RISE to empower women of color, challenge stereotypical representation in today’s workforce, and support and fast-track career advancement, earning potential, and achievement in the tech industry.
An IBM SkillsBuild Certification is your launchpad to access in-demand jobs through rapid upskilling without needing a college degree, or prior experience in Customer Success, and at no cost!
Designed by IBM, this self-paced, online training plan was designed to equip you for success in a Customer Success role. After completing the Customer Success certification powered by IBM SkillsBuild, you should be able to:
- Describe fundamental customer success and customer service skills and needs
- Build powerful relationships with compelling communication
- Support your customers and customer service executives
- Present with purpose, collaborate effectively, and solve problems using critical and creative thinking
- Identify different types of personality dynamics and how to best support those conversations
- Navigate account management tools used in today’s job market
RISE is more than upskilling certifications, it offers multifaceted support to overcome barriers to program completion and accelerate access to greater economic opportunities. Our framework develops leaders who can rise up to address complex problems while effectively leading teams of the highest possible value.
Cohort Starts June 2023
Where: All courses will be 100% remote and self-paced, aligning with your flex needs.
Why: The U.S. needs more women in tech. Earn a credential and stand out to employers with an IBM Certificate.
Quick Facts • Self-paced online path to certification • No travel required, so it doesn’t conflict with other work • DURATION 3 months
Exact compensation may vary based on skills, experience, and location.