Sales Operations Analyst (100% Remote)

Our Customer is a leading global collaboration platform that's transforming the way people work together, from the smallest business to the largest enterprise. With more than 500 million registered users across more than 180 countries, their mission is to unleash the world’s creative energy by designing a more enlightened way of working. Headquartered in San Francisco, CA, they have more than 12 offices around the world.

Our Customer is seeking a Sales Operations Analyst on a contract basis to help support their business needs. This is a great opportunity for someone early in their career to gain hands-on experience in a fast-paced SaaS environment. You’ll play a key role in supporting sales processes and systems, helping drive efficiency and accuracy across operations. This role is 100% remote.

Responsibilities:

Reporting and Analysis:

• Build and maintain sales reports and dashboards to track key performance indicators
• Monitor data quality and integrity across systems; identify and resolve discrepancies
• Analyse sales performance and provide insights to inform decision-making

Process Improvement:

• Identify opportunities to streamline workflows and improve sales operations
• Partner with IT and Sales to implement changes that enhance efficiency

Stakeholder Support:

• Respond to ad hoc sales support requests, providing timely and practical solutions.
• Collaborate with stakeholders to tailor reporting and share insights that support local and global sales efforts

System & Data Governance:

• Ensure consistent and accurate data entry across Salesforce and related tools
• Promote system adoption and adherence to data governance standards

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Data Analytics, or a related field
• 1-2 years of experience in sales operations, business analysis, or a related role, preferably within a SaaS environment
• Proficiency in Salesforce CRM and familiarity with enterprise SaaS tools like Gong, ServiceNow, etc
• Conversational intelligence tooling experience a distinct advantage
• Strong analytical and problem-solving skills, with the ability to interpret and present data from multiple sources
• Excellent interpersonal, verbal, and written communication skills
• Ability to manage multiple tasks and meet time-sensitive deadlines with a high degree of accuracy and attention to detail
• Demonstrated proficiency with Excel and/or Google Sheets, including pivot tables and VLOOKUP functions

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

Please note: In order to to create a safe, productive work environment, our client is requiring all contractors who plan to be onsite to be fully vaccinated according to the CDC guidelines. At the point of offer, contractors will be required to attest their vaccination status.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.