Lead Salesforce Business Analyst - CPQ & LATAM Operations

Our Customer’s mission is to give people the power to build community and bring the world closer together. Through their family of apps and services, they are building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together.

Our customer is seeking a contract Lead Salesforce Business Analyst - CPQ & LATAM Operations to help support their business needs. This role will help drive operational excellence for the Monetization Partnerships team. This person will be responsible for driving sales operations and processes that enable partner-facing and client-facing teams to make strategic decisions. This role is onsite in Miami, FL.

The ideal candidate will thrive in a dynamic and fast-paced environment, be comfortable tackling new internal business operational challenges, drive results quickly, have sophisticated project management and communication skills.

Responsibilities:

• Own and manage the Configure, Price, Quote process:
• Manage for key clients in Salesforce; co-own/support end-to-end development of data quality workflows.
• Consult and liaise with various stakeholders across orgs and teams to gather and confirm business requirements
• Prioritize critical business requests and negotiate with the business on competing requirements
• Manage database updates based on stakeholder requests.
• Drive prioritization, process improvement and efficiencies:
• Recommend, design and independently implement current and future-state business processes.
• Develop a deep understanding of the business and connect the dots between teams to identify areas for improvement, efficiency, and collaboration.
• Analyze and consolidate information to develop solutions to ensure business requirements are achieved.
• Stakeholders and change management:
• Work closely with stakeholders, and with Technical teams directly to architect technology solutions to meet client needs.
• Partner with key stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts.
• Change management; provide SME support to system and/or process changes to key stakeholders.
• Build and scale insights:
• Independently derive insights from large data sets and communicate recommendations to varied audiences, including preparing presentations for senior leadership.
• Develop insights from Salesforce data and dashboards for partner and client-facing team

• 8+ years experience in business or sales operations, analytics, planning, program and project management
• Salesforce Admin Certification
• Located in Miami, with proven experience working with stakeholders across North America and LATAM countries
• Advanced experience with SFDC Configure, Price, and Quote (CPQ).
• Proficient in English
• Demonstrated problem solving skills. Experience proactively providing practical business insights and implementing solutions from diverse, complex business processes.
• Proven experience in independently driving end-to-end process implementation, including managing across multiple cross-functional partners simultaneously and influencing senior stakeholder buy-in.
• Advanced organizational, change and project management skills.
• Advanced Excel spreadsheet modeling skills, and adept in Microsoft/Google office tools.
• Strong communication skills to senior leadership.
• Must be self-driven and able to work independently.

• Speaks Spanish and/or Portuguese
• Ability to drive business insights, implement solutions
• Experience in establishing operational discipline and rhythm for businesses and teams
• Advanced Excel and SQL knowledge
• Knowledge in reproducing or scaling analyses
• Bachelor’s degree in engineering, economics, business, or other quantitative or process disciplines
• Proven experience leading/influencing stakeholders at different levels of an organization

Perks are available through our 3rd Party Employer of Record(Available upon completion of waiting period for eligible engagements)

• Health Benefits: Medical, Dental, Vision, 401k, FSA, Commuter Benefits Program
• Accrued PTO: Up to 15 days per 12 months on assignment
• New Child Benefit: Up to $4,000 for the birth or adoption of a child while on assignment (conditions apply)