Sales Support Specialist

Role Details:

• Location: Remote
• Job Type: Full-time, Monday - Friday, about 40 hours per week from 6am-2pm PST

Compensation: This full-time role offers an hourly rate of $20. Please note, there are no additional benefits provided at this time.

About Our Client

Our Client is a tech startup focused on fixing the inefficiencies in the home services industry through innovative technology. Currently they do so within the residential house painting space, where they sell painting work on behalf of painting business owners fully remotely across the United States.

Job Overview

As a Sales Support Specialist, your primary role is to engage inbound homeowner leads who are interested in painting services, qualify or disqualify them, and if qualified, schedule them for consultation calls with our sales team.

Responsibilities

1. Contact New Inbound Leads: As quickly and thoroughly as possible.
2. Manage Inbound Communications: Handle inbound/returned calls and texts from those new leads.
3. Set Appointments: Qualify leads based on specific criteria and schedule them for consultation calls with our sales team, ensuring a seamless transition through the sales process.
4. Maintain Records: Enter and maintain accurate and up-to-date lead interactions in our CRM, ensuring data integrity and accessibility.
5. Improve Processes: Collaborate with the sales team to refine lead management processes. Your observations and insights from direct interactions with leads will be crucial for evolving our strategies and processes as a company.

Requirements

1. Experience: Some experience in sales preferred, but not required. Communication skills are most critical. This role involves convincing potential customers to schedule a consultation, blending appointment setting with soft sales skills. You are not cold calling, but you are calling leads who may have forgotten they submitted their interest, have no urgency in getting their homes painted, or are being spammed by other painting companies – you never know how they might respond to your call.
2. Technological Proficiency: No specific software experience required, but you must be very comfortable and able to work a computer for all work tasks, including communication and CRM software.
3. Communication Skills: Excellent verbal and written communication skills are essential, with the ability to quickly adapt communication styles to match diverse customers across the United States.
4. Agility: Ability to be the face of multiple painting companies simultaneously (aka great at context shifting); you might be texting a lead from Painting Company A as a call from a lead from Painting Company B comes in – you’ll need to be able to shift gears on a dime. This requires quick, seamless transitions in tone, approach, and company-specific knowledge.
5. Adaptability: An interest in contributing to a fast-paced startup environment is crucial. We are a small, agile team that frequently tests and updates our processes. Things change rapidly here and you will need to be eager to take on change and new challenges, always in pursuit of a better way.

Success Metrics

1. Response Time: Almost-instantaneous response times to inbound calls and texts, as well as outreach to maximize lead conversion. These leads are often going to be contacted by many different painting companies. It’s critical that we are the first.
2. Follow-up Efficiency: Strategically and thoroughly follow a follow-up process and templates to maximize lead conversion. We have a playbook and we need you to run it. (We’d also love to see you improve it over time!)
3. Qualification Rate: The overall rate of how many leads you work that convert to scheduled consultations for our sales team.
4. Lead Disqualification Insights: Observe and analyze disqualification trends to surface to the team and strategize potential improvements.
5. CRM Accuracy and Compliance: Very liberally updating your actions taken into our CRM software to ensure our data is as accurate as possible so that we can derive insights from your efforts to continue to optimize our sales processes.
6. Customer Feedback: Minimal-to-no negative feedback or sentiment from leads you’ve spoken with.

Training and Development

Work directly with our leadership and sales teams, including our Head of Revenue, CEO, and other Sales Support Specialists. You will likely bump virtual elbows with other team members as well – we are an 11-person startup after all. This close-knit environment offers significant opportunities for professional growth and direct impact on the development of our sales strategies.

Diversity and Inclusion

We are committed to fostering a diverse and inclusive workplace. We believe diverse teams enhance innovation and effectiveness, and we strive to create an environment where all team members can contribute to their fullest potential.

How to Apply

Please include a few short sentences addressing the following – no formal cover letter required:

1. What relevant experience you have for this role.
2. What you find interesting about our work.

We look forward to learning more about you and exploring how we can build the future of home services together!