Senior Associate, Customer Retention

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

We are seeking a Customer Retention Senior Associate, on a contract basis to help support our Customer’s business needs. This role is 100% remote.

What You'll Do

• Help create communications and programs to increase retention and engagement of our customers across email, push notifications, and in-app messaging
• Collaborate with all parts of the business to create and execute CRM campaigns that have a direct impact on the company's growth and revenue goals
• Support the Occasions workstream which is highly cross-functional and supports holiday & consumer moments
• Manage the setup and monitoring of CRM campaigns for our Occasions workstream within the organization
• Create email campaigns in Braze Build multiple email campaigns weekly using Taxi for Email template editor and HTML
• Ensure up-to-date copy and terms & conditions within Occasions campaigns
• Test, QA, and schedule emails Identify target audiences via behavioral attributes
• Manage subscriber entries from Google Forms & in app opt-ins collecting cx feedback, data entry etc.
• Establish a strong working relationship with cross-functional stakeholders in our Product, Operations, Analytics and Strategy teams
• Stay current on marketing best practices in email, push and SMS and share learnings and insights regularly with the broader marketing team

Must-Haves

• A Bachelor’s degree or equivalent experience
• 3+ years experience in CRM or email marketing
• Deep familiarity with CRM technology including ESPs Braze
• Required SQL knowledge and/or experience
• Analytical mindset
• Attention to detail
• Strong writer and communicator
• Knowledge of HTML Basic knowledge of SQL or willingness to learn
• Comfort with data visualization platforms (e.g. Tableau, Sigma)
• Knowledge of email industry best practices including contact strategies, targeting and segmentation, A/B testing, and analytics
• Extremely organized, dependable, self-motivated & ability to multi-task

Please Note: In order to create a safe, productive work environment, our client is requiring all contractors to be fully vaccinated according to the CDC guidelines. Prior to coming into our offices, contractors will be required to attest that they are fully vaccinated.

Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)
Health Benefits: Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, AD&D, and Commuter Benefits program.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.