Senior Associate, Enterprise Account Management

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

We are seeking a Enterprise Account Management Senior Associate on a contract basis to help support our Customer’s business needs. This role is 100% remote in EST hours.

As an Enterprise Account Management Sr. Associate, you will help develop growth plans and spearhead the day to day execution for a portfolio of brands. The role will involve a blend of data analysis, operational insights, and relationship management. You will report into the Engagement Manager on US Post-Sale Restaurant team in the Enterprise organization.

What You'll Do:

• Strategize Vision:
  • Engage partners in growth strategy conversations (i.e., adding more stores, increasing same-store sales, growing net profitability, etc)
  • Strategically introduce and execute on new product opportunities to broaden partnership depth and increase partner revenue streams (i.e., white-label fulfillment)
  • Execute co-marketing campaigns with partners to promote the partnership, drive sales, and increase customer awareness
• Relationship Management:
  • Develop & foster partner relationships with C-suite as well as strategy, marketing, and operations leads to provide a best-in-class partnership
  • Conduct Quarterly Business Reviews with partners to deepen relationship, review performance, and develop forward-looking strategies
  • Determine the needs and wants of merchants, prioritize them by impact on the business, and work to co-create solutions
• Operational Excellence:
  • Serve at the primary point of contact for all issues and be accountable for their resolution
  • Drive forward operational improvement with your partners to ensure that together you are delivering the best experience for customers
  • Leverage playbooks, tools and internal resources to ensure merchants receive a high quality experience, working to resolve any roadblocks and achieve operational efficiency
  • Work cross-functionally with the Product, Operations, Marketing and Sales teams to ensure merchants have the best possible experience when using services. This influences the overall product roadmap, making us better each day

Skills and Qualifications:

• A Bachelor’s degree required
• 3-5+ years of experience in consulting, client success, account management, or sales
• Proven success working in cross-functional teams (e.g., with product, marketing, and operations) to build creative solutions
• Expert communication and interpersonal skills
• You love working directly with clients, you create and maintain long term relationships
• You are a problem solver at core, with a strong bias for action
• You are organized and love details
• You like rolling up your sleeves as much as you like the big picture
• You’re comfortable with a fast pace
• You have grit and perseverance; you're inspired by a challenge and push yourself to keep going when others back away
• You have high standards and a bias toward action; you hold a high bar from your contributions and those of the people you work with

Preferred:

• High growth or early-stage startup experience
• Experience with marketplaces, operations, logistics or unit economics
• Proficiency in one or more analytics & visualization tools (e.g., Sigma, Tableau, Excel)
• Knowledge of CRM software (e.g., Salesforce)

Please Note: In order to create a safe, productive work environment, our client is requiring all contractors to be fully vaccinated according to the CDC guidelines. Prior to coming into our offices, contractors will be required to attest that they are fully vaccinated.

Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)
Health Benefits: Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, AD&D, and Commuter Benefits program.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.