Senior Business Operations Program Manager (Remote | PST Preferred)

Our Customer’s mission is to give people the power to build community and bring the world closer together. Through their family of apps and services, they are building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together.

We are seeking a Senior Business Operations Program Manager on a contract basis to help support our customer’s business needs. This role is 100% Remote.

Responsibilities:

1. Internal Approvals Facilitation (ATP / CA)

• Run the weekly approval cadence end to end: intake, materials prep, pre-read routing, tracking, and follow-through.
• Quality-control approval decks and intake submissions against templates — distinguish legitimate gaps from missing information and chase down owners.
• Maintain the approvals tracker as the source of truth: submission dates, return dates, actual approval dates, and links to decks and approval records.
• Coordinate cross-functional team sign-offs (finance, space, legal, DEC, energy) and keep stakeholders aligned on SLAs.
• Support preparation and logistics for live deal reviews, including deck assembly and post-meeting follow-up.
• Maintain the approvals hub site, process documentation, workflow diagrams, and glossary.

2. Tooling Implementation & Testing

• Serve as business-side implementation and testing lead for the team's new portfolio management platform as it replaces legacy spreadsheets and trackers.
• Define and test requirements for approval workflows, notifications, and phase-transition gates; log and triage feedback with the engineering team.
• Validate data quality and field mapping; drive cleanup and migration of legacy records.
• Support access control administration and routing of access requests.
• Run user testing sessions, build testing scenarios, and capture structured feedback.

3. Leadership Communications

• Draft clear, concise updates and announcements for director and VP audiences, tailored to differing stakeholder preferences.
• Prepare pre-reads, summaries, and status updates ahead of leadership reviews.
• Maintain distribution lists and notification groups; ensure the right people get the right level of detail.

4. Reporting

• Maintain and improve dashboards and recurring reporting on approvals status, pipeline, and cycle time, including a 2-week and 30-day look-ahead.
• Produce recurring operating reviews and ad hoc analyses for leadership.
• Partner with data and analytics counterparts to align reporting on common sources of truth.

5. Process Improvement

• Document current-state workflows, surface gaps and bottlenecks (including the "limbo" states between formal steps), and propose scalable fixes.
• Identify and implement automation opportunities to reduce manual effort in deck assembly, tracking, and notifications.
• Build and maintain playbooks, templates, and standards so processes survive personnel changes.

6. Change Management

• Plan and execute rollout and adoption for process and tooling changes: comms plans, training sessions, office hours, and user guides.
• Coordinate "train the trainer" enablement across teams.
• Track adoption, gather feedback, and iterate.

Minimum Qualifications

• 5+ years in business operations, program/project coordination, or process management.
• Demonstrated experience running a recurring, deadline-driven process with executive stakeholders.
• Experience gathering requirements and partnering with engineering or product teams on internal tool implementation and UAT.
• Strong written communication, including the ability to write concisely for senior leadership.
• Analytical and organizational skills with high attention to detail while managing many parallel workstreams.
• Proficiency with Google Workspace (Docs, Sheets, Slides) and project tracking tools.
• Capacity to maintain confidentiality and handle highly sensitive information with discretion.

Preferred Qualifications

• Experience in data centers, real estate development, energy, infrastructure, or capital projects.
• Experience with internal approval, governance, or capital-authorization processes.
• Experience with data visualization or dashboarding tools.
• Experience with change management and user adoption for internal platforms.
• Certification in project management or operations management (e.g., PMP, Agile).

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

* Health Benefits: Medical, Dental, Vision, 401k, FSA.

* Accrued PTO: Up to 15 days per 12 months on assignment

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.