Senior Loyalty Strategy Manager

Our Customer is an American worldwide clothing and accessories retailer, founded in 1969. Over the last 50 years, the company has grown from a single store to a global fashion business with seven brands. Their clothes are available in 90 countries worldwide through over 3,100 company-operated stores, almost 400 franchise stores, and e-commerce sites and is still growing.

We are seeking a Senior Loyalty Strategy Manager on a contract basis to support their business needs. This role is 100% remote.

As the Senior Loyalty Strategy Manager, you will play a pivotal role in shaping loyalty programs and driving customer engagement. Reporting to the Director of Loyalty Strategy, you'll lead the development and execution of loyalty strategies that enhance customer satisfaction, retention, and brand loyalty.

Responsibilities:

• Define and implement loyalty strategies that create meaningful moments of engagement across the customer lifecycle
• Collaborate with cross-functional teams to design and optimize loyalty programs, promotions, and campaigns
• Conduct market scans, analyze data, and provide insights to inform program enhancements
• Monitor industry trends, competitive insights, and emerging technologies related to loyalty and customer experience
• Assess program performance and recommend improvements to strengthen customer relationships

Qualifications:

• A Bachelor's degree in Marketing, Business, or a related field
• Loyalty strategy / marketing experience with a focus on developing and implementing strategic customer experience programs
• Proficiency in loyalty marketing, retention strategies, customer engagement, and CRM
• Strong analytical skills and the ability to translate data into actionable recommendations
• Excellent communication, presentation, and project management skills
• Passion for creating exceptional customer experiences

Preferred Qualifications:

• A Master's degree or relevant certifications.
• Experience working with global brands.
• Knowledge of loyalty program platforms and technologies.

Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)
Health Benefits: Medical, Dental, Vision, 401k, FSA, Commuter Benefit Program

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.