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Senior Manager, UX Strategy & Operations
Fully Remote
Required Skills
Change Management
Operations Project Management
Operations Management
Preferred Industry Experience
Job Description

Why you?
You are someone who brings your life experience to create products that truly make a difference in the lives of working parents. You use data to inform roadmaps, but you also know when you have enough information for action. You love the challenge of prioritizing user needs amongst multiple business objectives. You enjoy growing from diverse perspectives and coworkers while collaborating with others in a cross-functional team, and across departments.
You are looking for something more from your job. Maybe a bigger problem to solve with both immediate and long-term impact, or perhaps you just need a mission you can believe in every day. You are scrappy and collaborative while looking to join an inclusive and supportive culture with a bias for action. You dig balanced startup life and can wrestle challenges with grace. You love big, interesting problems and bringing solutions to the masses while making sure it feels personal, authentic and connected. If this sounds like you, we'd like to talk.

Why us?
The Mom Project is a pioneering, remote-first venture-backed startup with roots in Chicago & Cincinnati. We are backed by some of the best investors in the world and are lucky to be surrounded by an incredible team of advisors, including Serena Williams. The Mom Project is a marketplace and community leading a movement that matches companies with diverse talent. This critical match drives businesses forward while expanding professional opportunities for women.
Our team is growing as we push to rewrite the narrative for working women at every life stage. We believe women should be able to choose both a successful family life AND career aspirations without sacrificing one over the other. Our commitment to Diversity Equity & Inclusion across race, gender, age, religion, identity, and experience drives us and our mission forward every day. We strive towards inclusion and that means everyone is comfortable bringing their authentic and best self to work every day.

What you'll do:
The Mom Project is seeking a Senior Manager, UX Strategy & Operations to join the Platform Experience team. In this role, you will be responsible for driving our user experience strategy and collaborating cross-functionally to identify and execute user experience enhancements that facilitate delivery of an exceptional user experience.

We’re looking for an experienced and exceptional strategic operator with start-up experience and proven ability to guide strategic projects to completion. We want someone who has successfully built a consumer centric user platform and will advocate internally and externally for the resources, investment, data and strategy necessary to operationalize and formalize the experience for our consumer users.

In this role, you’ll:
-Build out the User Experience function to include development of a long-term vision and business roadmap.

-Craft program governance, structure, strategies, metrics and priorities that reflect immediate and long-term business goals.

-Design and implement scalable processes that complement existing infrastructure and enhance efficiency within the organization.
-Use qualitative and quantitative data analysis to drive business decisions and assess and enhance key experience inflection points for talent within The Mom Project Community.

-Maintain ongoing communication and nurture relationships with Product, Marketing, Customer Service, Research and Design to ensure visibility and alignment.

-Serve as the User Experience Champion within the organization.

The skills, experience and qualities you’ll need to succeed:

-7+ years experience building and scaling digital operations, startup experience highly preferred
-5+ years experience in technical project leadership, program or portfolio management required

-Ability to dive in as an individual contributor, and scale a team as the business grows.
-Proven track record of successfully scaling operations, teams, and infrastructure to facilitate growth

-Advanced analytical skills and the ability to convey powerful recommendations backed by research
-Ability to anticipate needs and deliver high-quality solutions under tight deadlines and with limited resources
-Demonstrated proficiency in defining, implementing, and managing company-wide initiatives
-Skilled at building and nurturing stakeholder networks and working collaboratively to achieve results.

-Highly skilled communicator; both written and verbal. Can distill complex challenges into action plans that anyone can understand.
-High levels of energy, independence, integrity, and curiosity

-Alignment to the mission of Building a Better Workplace for Moms and a better recruiting and talent marketplace experience as we match them to family-friendly employers.

Will you be part of our story to build a better workplace? Millions of moms are waiting for us.

Start Date
January 2021
Flex Factors
Work Type Permanent
Schedule 40 hours / week
Work Remote Yes (100%)
Travel No