Senior Technician, Hardware Failure Analysis

Our Customer is an American financial services and digital payments company based in San Francisco, California. They’re working to help their diverse audiences — sellers, individuals, artists, fans, developers, and all the people in between — overcome barriers to access the economy.

We are seeking a highly motivated Senior Failure Analysis Technician on a contract basis to help support our Customer's business needs. This role is onsite in Oakland, CA.

You will have a passion for root cause analysis, as well as the hands-on skills to carefully disassemble returned hardware onsite and document findings. You will set up and execute failure analysis plans including product disassembly, as well as monitoring field returns for new issues on an ongoing basis. You will support quality investigations that require technical problem solving and data analysis. You will report directly to the Hardware Lab & FA Lead and also work with the cross-functional team to understand field performance and prioritize new issues. You will work with mechanical and electrical design engineers, quality engineering, product management, data analysis, operations, logistics, and engineering program managers.


Responsibilities:

• Perform hands-on triage to reproduce reported issues on all field returns and coordinate further FA with relevant engineering team
• Share FA findings with cross functional teams to drive containment and corrective action implementation into production, design, firmware
• Coordinate and execute Failure Analysis test plans for special capture FA projects and EFFA programs
• Document detailed FA steps and findings identifying root cause
• Seek alignment with cross-functional team and prioritize based on severity, incidence, and impact of each failure mode
• Provide feedback in issue reviews to determine next steps and ensure product performance, manufacturing and design issues are identified and risks mitigated
• Summarize warranty trends and findings in regular reports for cross-functional distribution as part of overall objective of implementing learnings from previous field issues into the next gen design

Qualifications:

• 5+ years experience in consumer electronics within a quality engineering or technician role
• Thorough understanding of how to identify and root cause common mechanical and electrical failures in consumer electronics
• Strong organizational skills and excited to work through complex issues that may not have an established process
• Comfort handling sensitive electronic components
• Strong desire to establish good working relationships within cross-functional teams
• Views every failure as an opportunity to enhance company products
• Experience using hardware lab equipment (optical microscope, multimeter, etc)
• Preferred: Familiarity with: Snowflake, Jira, Looker, SOLIDWORKS, Altium
• Preferred: Can read electrical schematics

Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Health Benefits: Medical, Dental, Vision, 401k, FSA, Commuter Benefit Program

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.