Senior UX Researcher (100% Remote)

Our Customer is the world's learning company, with 32,000 employees across 70 countries worldwide. Their unique insight and world-class expertise comes from their long history of working closely with teachers, learners, researchers, authors, and thought leaders. Their products and services are used by millions of teachers and learners around the world every day. Whether it’s training school leaders or educating professionals, they are helping people make progress in their lives through learning.

Our Customer is seeking a contract Senior UX Researcher to help support their business needs. This role is 100% remote.

A Senior UX Researcher will play a pivotal role in shaping the products and services by uncovering user insights and translating them into actionable recommendations. They will work closely with cross-functional teams to ensure the digital experiences are user-centered and meet the highest standards of usability.

A Senior UX Researcher will be essential for creating user-centered products and services. They will gather insights into user behavior, preferences, and pain points, which not only improves user satisfaction but also informs decision-making, reduce development costs, and accelerates time to market. By identifying usability issues early and validating design decisions with real users, this role will contribute to long-term success and data-driven innovation, giving the company a competitive edge in the market.

Responsibilities:

• User Research: Conduct user research activities such as interviews, surveys, usability testing, and user observations to gather insights into user behavior, needs, and pain points.
• Persona Development: Create user personas and user journey maps to help teams better understand and empathize with our target audience.
• Usability Testing: Plan, conduct, and analyse usability tests to evaluate the effectiveness and efficiency of our designs. Using the correct tool for the job (e.g., usertesting.com).
• Competitive Analysis: Stay up to date with industry trends and competitors' offerings to ensure our products remain competitive and innovative.
• Collaboration: Collaborate with UX designers and product managers to integrate user insights into the product development process.
• Report and Presentation: Communicate research findings and insights through well-structured reports, presentations, and workshops.
• Continuous Improvement: Advocate for user-centered design principles and champion a culture of continuous improvement in user experience within the organisation.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.