Service Designer, Digital Ecosystem

***Please note, that all applicants applying for US job openings must be legally authorized to work in the United States.***

Our Customer’s mission is to give people the power to build community and bring the world closer together. Through their family of apps and services, they are building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together.

We are seeking a Service Designer, Digital Ecosystem on a contract basis to drive the continuous tracking and evolution of the company's digital surfaces and products. We’re looking for an execution-focused individual, who can look at the big picture from a user experience, technology, and business standpoint and translate it into visual assets and functional documentation to inform solution design and execution. This role supports processes and engineering on a global scale. The role is 100% remote to these locations: Houston, TX, Denver, CO, New York, NY, Los Angeles, San Diego, and Menlo Park, CA.

What You’ll Do:

• Identify and support transformative cross-functional initiatives to improve employee experience and business processes for Human Resources
• Advocate for the user through human-centered design methodologies (such as design research, service blueprinting, collaborative work session design and facilitation, rapid prototyping, and frameworks) to strategically define ideal experiences and solutions across in-person and digital touchpoints
• Translate business strategy and stakeholder needs into documented business and functional requirements for engineering teams
• Create service design outputs including user journey and system maps, service architecture diagrams, user flow diagrams, and service blueprints
• Partner with Business and Engineering teams to drive alignment on future state visions, and to deliver innovative solutions ensuring acceptance criteria are met
• Maintain effective communication with relevant project stakeholders
• Influence technical solutions by leveraging and maximizing a suite of current and future technology investments
• Effectively leverage data dashboards and metric libraries to inform prioritization processes and engineering roadmaps
• Leverage User Research to identify adoption opportunities for new products and improvements for current products, supporting user-centered activities such as concept testing and usability testing
• Design and drive co-creative design thinking sessions to drive alignment and accelerate delivery

Must-Haves:

• 5+ years of experience implementing user-centric solutions
• 5+ years of experience creating business requirements artifacts, including process designs and service blueprints
• 3+ years of experience leveraging agile methodology to deliver solutions in collaboration with product/application managers, designers, researchers, data specialists, and developers
• Experience influencing at all levels of the organization, as well as driving and implementing company-wide changes
• Experience leveraging qualitative and quantitative data to drive business decisions and technology solutions
• Proven communications, relationship management, partnership building, and leadership influencing skills
• Demonstrated experience leading global technical projects and end-to-end collaboration with cross-functional stakeholders
• Experience with prototyping and wireframing digital solution with Figma, Adobe XD, Sketch, or equivalent tools
• Experience with designing and delivering design thinking sessions and workshops, setting clear expectations, and defining tangible outcomes
• A visual and verbal storyteller, delivering insights about people and behavior and driving alignment and prioritization in a way that generates empathy, emotion, and engagement from business and engineering teams
• Ready to collaborate on products and services that change the way employees get things done at the company creating service at scale
• Passionate about creating experiences that combine physical and digital through research, analytics, design, and delivery
• An assumptions challenger, ready to rethink existing processes, and see every pain point as an opportunity for improvement
• Familiarity with Workday, Salesforce, and Workplace by the company's functionality including tenant configuration, data loads, and maintenance preferred
• Enthusiastic about solving complex, system-to-system integration problems preferred
• Demonstrated track record of effectively interacting with internal and external stakeholders
• Demonstrated experience working in a fast-paced environment with stakeholders and users
• Experience leveraging Artificial IntelligenceI for building conversational experiences via chat, voice, etc. preferred
• Experience with data, integration, and analytical-related technologies (big data, relational data structures, industry reporting tools, etc.) preferred

Education:

• Bachelor's Degree is preferred

Hours & Location:

• M-F, 40 hours/week. This role will be 100% remote.

Perks are available through our 3rd Party Employer of Record (Available upon completion of the waiting period for eligible engagements)

• Health Benefits: Medical, Dental, Vision, 401k, FSA, Commuter Benefits Program
• Accrued PTO: Up to 15 days per 12 months on assignment
• New Child Benefit: Up to $4,000 for the birth or adoption of a child while on assignment (conditions apply)

Remote Options: The position is 100% remote to the locations below:

• Houston, TX
• Denver, CO ($58.43 - $73.43)
• New York, NY ($68.58 - $83.58)
• Los Angeles, CA ($64.79 - $79.79)
• San Diego, CA ($58.43 - $73.43)
• Menlo Park, CA ($73.65 - $88.65)