ServiceNow ITOM Specialist (100% Remote)

Our customer offers automobile, homeowners, and other personal lines of insurance to members across 23 states and the District of Columbia. For decades, they’ve brought peace of mind to members by looking to protect their belongings, find solutions to problems, settle claims, and get their lives back on track. With more than 100 years of history, our Customer is one of the most trusted brands in America.

We are looking for a contract ServiceNow ITOM Specialist to help support our Customer's business needs. This role is 100% remote.

Responsibilities:

• Architect and lead complex ServiceNow ITOM implementations, ensuring best-in-class Discovery, Service Mapping, and Event Management deployments.
• Design, configure, and optimize CMDB, CSDM structures, discovery patterns, and service models for accuracy, performance, and scalability.
• Lead technical workshops, requirement-gathering sessions, and design reviews.
• Develop and validate solution architectures aligned to the enterprise strategy and ITOM roadmap.
• Enhance Discovery and service mapping coverage, improving data integrity and operational readiness.
• Build dashboards and reporting for CMDB health, service visibility, and operational insights.
• Evaluate emerging platform capabilities and offer recommendations for adoption.
• Provide leadership, direction, and technical mentorship to internal teams and vendors.
• Ensure alignment between ITOM solutions and ITSM, SecOps, DevOps, and operational workflows.
• Support integrations, testing, deployment, and post-implementation stabilization.

Skills and Qualifications:

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience.
• 5+ years designing, architecting, and leading enterprise-scale ITOM solutions.
• 3+ years in a ServiceNow Architect, Lead, or Solution Consultant role with ownership of ITOM delivery.
• Led three or more full lifecycle ServiceNow implementations.
• Hands-on experience with multiple implementations of Discovery, Service Mapping, Event Management, SAM, and HAM.
• Advanced expertise in configuring:
  • CMDB data models and CI relationships
  • Discovery probes, sensors, and discovery patterns
  • Service mapping configurations and event correlation rules
• Proven ability to design CMDB structures for cloud, containerization, AWS, Azure, and hybrid environments.
• Strong understanding of the Common Services Data Model (CSDM) through the Fly maturity level.
• Experience analyzing business services, mapping dependencies, and enabling ITSM processes (Incident, Change, DevOps, Vulnerability Response).
• Extensive scripting knowledge on the ServiceNow platform (Glide, Business Rules, Script Includes).
• Experience designing and implementing integrations to third-party systems using APIs, MID servers, and integration tools.
• Experience building dashboards for CMDB health, discovery results, and operational reporting.
• Ability to provide technical assessments, architecture documentation, and expert-level guidance to stakeholders.
• Strong analytical skills with demonstrated ability to identify issues, propose solutions, and drive closure.

Preferred:

• Certification in SAM or Cloud Management.
• Experience supporting cloud-native environments (AWS, Azure), container technologies, or hybrid infrastructures.
• Advanced knowledge of CMDB governance, CSDM frameworks, and performance optimization.

Certifications Required:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist – Service Mapping
• ServiceNow Certified Implementation Specialist – Event Management

Preferred:

• Certifications in SAM or Cloud Management.
• Experience supporting ITOM transformations in large, complex enterprises.
• Experience with container orchestration (Kubernetes), microservices, or cloud-native architectures.
• Familiarity with ATF, Service Portal, UI Builder, and Platform Analytics.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.