Service Production Planner (Norcross, GA)

***Please note that our customer is currently not considering applicants from the following locations: Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, and Tennessee.***

Our Customer is a corporation that develops, manufactures, and markets robotic products designed to improve clinical outcomes of patients through minimally invasive surgery. Founded in 1995, their goal was to create innovative, robotic-assisted systems that help empower doctors and hospitals to make surgery less invasive than an open approach. Working with the top medical professionals, they continue to develop new, minimally invasive surgical platforms and future diagnostic tools to help solve complex healthcare challenges around the world.

We are seeking a Service Production Planner on a contract basis to support our Customer's business needs. This role is on-site in Norcross, GA.

The Service Production Planner supports reprocessing manufacturing activities in the Service department. This role requires a detail-oriented and creative individual with mastery of ERP systems and significant experience in manufacturing and support functions. The position focuses on troubleshooting, process improvements, and cross-functional collaboration with Service, Manufacturing, Supply Chain, Engineering, Quality, and Finance to meet forecast build and repair schedules.

The Planner will lead critical NPI and Sustaining projects, recommend and implement process improvements, mentor planning team members, and support strategic planning activities that enable the department to scale with business growth. This role demands strong analytical and communication skills, initiative, flexibility, and a continuous improvement mindset.

Responsibilities:

• Manage assigned NPI and Sustaining projects at both strategic and tactical levels.
• Take ownership of new products during pilot production through sustained launch, resolving manufacturability issues and driving improvements for cost and efficiency.
• Lead and support departmental or organizational projects, securing consensus, monitoring progress, and escalating issues where necessary.
• Partner with Manufacturing teams to drive continuous improvement initiatives.
• Collaborate with Purchasing and Engineering to review and execute Engineering Change Orders (ECOs).
• Identify supply risks and inventory exposures by aligning supply chain processes with production milestones.
• Perform capacity analysis for forecast changes, what-if scenarios, and production growth.
• Maintain and analyze department metrics; recommend corrective actions when needed.
• Investigate and address root causes for Work Order Error issues.
• Ensure compliance with Quality and Inventory Control requirements in production order processing.
• Support UAT testing and maintain accurate MRP (SAP) parameters for assigned product lines.
• Provide tactical training and mentorship to team members, including work instruction and procedure updates.
• Resolve work order variances and drive root cause analysis.

Required:

• Minimum 4 years of experience in a progressive manufacturing environment.
• Bachelor’s degree in Business Management preferred; medical device manufacturing experience highly desirable.
• Minimum 2 years operating/evolving planning systems such as SAP, Adexa, JDA, or Kinaxis.
• Experience in Production Planning or Project Management.
• Knowledge of ISO standards and regulatory requirements in a regulated industry.
• Advanced ERP experience, including troubleshooting IT issues and leading system customizations.
• Proficiency in Microsoft Office applications.
• Strong analytical aptitude, critical thinking, and attention to detail.
• Ability to manage multiple projects in a fast-paced, dynamic environment.
• Effective verbal and written communication, with the ability to present to groups and senior management.
• Demonstrated independence and sound judgment with general supervision.
• Ability to travel (5%)

Preferred:

• APICS or Six Sigma certifications.
• Experience customizing ERP systems and troubleshooting business application issues.
• Strong mentoring skills to develop planning team members.
• Highly analytical problem-solver who can work independently.
• Flexible and adaptable to changing business environments.
• Motivated and enthusiastic, striving for excellence and continuous improvement.
• Strong collaborator with a proactive, can-do attitude.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.