Shipping & Office Administrator

Position Summary: The Shipping and Office Administrator is an integral member of the staff team, responsible for a variety of activities relating to e-commerce, administrative support and event preparation.

Hours: Minimum of 2 days per week, 20 hours per week, winter holiday season is busy so may require more hours, rare weekend and evening work. Regular, in-office hours are necessary. Schedule is somewhat flexible and will be determined upon hiring.

Wages and Benefits: $22-24/hour, 2 vacation and 2 holidays per year, 401(k) contribution, sick time accrual

Position Duties and Responsibilities:

Product Inventory & Management

• Manage and maintain product inventory using e-commerce platform and in house inventory, update approved product and shipping pricing, organization and storage
• Fulfill, update and track all product orders; refine systems in collaboration with other office personnel
• Primary contact for customer correspondence
• Work closely with Program Associate to improve processes & keep expenses down

Administrative Support

• Primary support person, assisting with numerous activities, including fielding phone calls, utilizing donor database, Microsoft Office Suite, TNP Webpage and e-commerce interfaces
• Generate all donor and sponsor acknowledgments, special letters, etc.
• Perform tasks that support the functioning of the office; trips to the post office, UPS store, etc. Manage and purchase office and shipping supplies & keep office clean and organized
• General office support where needed

Event Preparation & Coordination

• Assist with scheduling, assembling products & packing materials for event
• Managing inventory of products taken to the event & products returned
• Preparing products & necessary tools for show by prepping displays, signage, etc.

Preferred Qualifications:

• Experience in office support work, preferably at a not-for-profit organization
• Experience with Macintosh computers, basic office software such as Microsoft Word and Excel, and competent internet skills
• Experienced professional who is trustworthy, dependable and organized, with a positive attitude
• Strong verbal and written communication skills
• Strong interpersonal skills resulting in positive working relationships with the public, staff, and volunteers
• Strong organizational skills, attention to detail, ability to manage priorities and multiple projects
• Self starter, ability to work independently with little supervision
• Interest in our mission and some general knowledge regarding Tibet and Buddhist culture