Social Community Manager (100% Remote)

Our Customer is an American financial services and digital payments company based in San Francisco, California. They’re working to help their diverse audiences — sellers, individuals, artists, fans, developers, and all the people in between — overcome barriers to access the economy.

We are seeking a highly motivated Social Community Manager on a contract basis to help support our Customer's business needs. This role is 100% remote.

Thei role will be the company's voice on social media. You are the person behind the keyboard at all times — the number one hype person for local businesses. You understand how to get online communities talking when it’s quiet, and how to engage when it makes sense to join the conversation. You have an eye for reactive moments and building mainstays for community engagement, like roll calls on Threads or regular Instagram Story Q&As. You know when to tap into a trend and when it doesn’t make sense for the company. You champion a business in any virtual room you’re in (or Thread or Tweet).


Responsibilities:

• Build and manage communities on Instagram, TikTok, Threads, Twitter/X, and other emerging channels.
• Source and engage with the sellers to help the Social team tell powerful stories across all priority channels.
• Develop a flexible content calendar and posting cadence, working in partnership with cross-functional partners to identify relevant opportunities for engagement.
• Be the first line of defense for SEVs or outages
• Work with Customer Support team to monitor issues and customer communication
• Monitor creative trends and culturally relevant moments to stay reactive and agile as a brand on social media.
• Think outside the box and contribute ideas — "what are we not doing that we should be?"

Qualifications:

• 2+ years of relevant experience
• A reactive, agile sense of how to build of-the-moment, on-the-fly content
• Experience in managing social channels and developing digital content for a brand
• A proven track record of building communities online
• A solutions-oriented mindset to any and all challenges
• The organization skills and self-sufficiency of a whole team — if you’re presented with a problem, build a plan to solve it, and see that through end to end
• Laser-focused attention to detail, down to the last character, image crop, and line break.
• Ability to build low-lift assets within Figma or other Square design frameworks

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Health Benefits: Medical, Dental, Vision, 401k, FSA, Commuter Benefit Program

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.