Social Media Community Manager

Our Customer is a business and financial software company that develops and sells financial, accounting, and tax preparation software and related services for small businesses, accountants, and individuals. They are laser-focused on their customers, live and breathe innovation, and champion those who dare to dream. Their Mission is powering prosperity around the world. They do it by attracting the world’s top talent, bringing vital partners into their global platform, and leaving the world a better place through exceptional corporate citizenship.

We are seeking a Social Media Community Manager on a contract basis to support our Customer’s business needs. This role is 100% remote and must work PST hours.

What You'll Do:

• Bring a strategic focus to the community management discipline, ensuring insights from the community are driving strategic decisions over time
• Set new standards and further enhance best practices uniquely tailored to channels and strategic objectives
• Manage the social channels for a company executive, including posting, monitoring and engaging their behalf
• Draw out key insights from top-performing content, platform trends, and customer conversation themes
• Conceptualize and optimize content accordingly
• Ensure that relevant team members are getting the information they need, keeping a close watch on the frontline to provide a constant feedback loop between the customers and teams
• Behave as the customer’s number one advocate
• Serve as the eyes and ears of the organization to deliver customer-first responses and solutions
• Drive employee advocacy through the Digital Ambassador program
• Leverage social listening to inform strategy based on what's being discussed, and provide voice of consumer reporting during times of crisis

• BA/BS in communications, marketing, or digital media or equivalent experience
• Minimum 2 years experience in a community management or similar role
• Expert of social media usage, platforms, and community management best practices
• Skilled writer with experience across a diverse portfolio of brands and channels
• Experience publishing across all major social media platforms for a brand Ability to identify and track relevant community KPIs
• Excellent communication skills
• Attention to detail, critical-thinker, and problem-solver
• Ability to be nimble as the capability is in early stages and growing rapidly
• Heart for the customer
• Ability to make decisions, prioritize, and work cross-functionally
• Collaborative self-starter

Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Health Benefits: Medical, Dental, Vision, 401k, FSA, Commuter Benefit Program

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.