Software Quality Assurance Field Technician (Atlanta, GA)

Our Customer is an American multinational beverage corporation headquartered in Atlanta, Georgia. Their many interests include the manufacturing, retailing, and marketing of nonalcoholic beverage concentrates and syrups. They are passionate about beverages around the world, with around 200 brands and 700,000+ employees across the company and bottling partners. They take deliberate action to nurture an inclusive culture that is grounded in their company purpose, to refresh the world and make a difference. They believe their culture is one of the reasons their company continues to thrive after 130+ years.

We are seeking a Software Quality Assurance Field Technician on a contract basis who will support the Customer’s business needs. This role is on-site in Atlanta, GA, with some travel to the metro area (25%).

35 hours per week (subject to a potential change to 40 in February)

Responsibilities:

• Work closely with customers, software development teams, hardware teams, and product owners to investigate and triage field issues
• Reproduce issues in a lab environment to validate defects and isolate causes
• Identify defect patterns and document testing results to maintain high software and dispenser quality
• Partner with customers and operations teams to analyze and evaluate field issues
• Analyze logs and stack traces to support defect debugging efforts
• Collaborate with software and hardware engineering teams to identify the root cause of field defects
• Support software release testing to understand and validate new dispenser features and functionality
• Provide support for innovation projects and engineering prototypes
• Develop subject matter expertise in the software and dispenser functionality

Skills and Qualifications:

• Computer Science degree or equivalent engineering degree with 3 years of industry experience
• Excellent knowledge of the software development lifecycle, testing methodologies, and testing tools
• Ability to triage problems, prioritize accordingly, and propose resolutions
• Ability to work independently, raise issues, and take corrective action
• Detail-oriented, analytical, and creative thinker with a passion for quality processes
• Fluent in software QA metrics, operations, and statistics
• Strong interpersonal communication skills
• Field experience in troubleshooting issues and communicating with clients and customers
• Ability to design and execute issue reproduction scenarios
• Strong working knowledge of Linux, shell scripting, and Unix command line tools
• Strong working knowledge of Java and at least one other programming language
• Ability to use backend communication protocols such as APIs and web services
• Knowledge of version control systems such as Git or similar tools
• Experience working in a mixed software and hardware environment
• Willingness to travel to the metro area (25%)

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.