Special Projects & Operations Associate

The Role

This is a part-time role (approx. 10–15 hrs/week, with room to grow) for someone who’s equal parts AI hacker, creative problem-solver, and operational powerhouse. You’ll work directly with leadership across multiple areas—customer success, marketing, sales, and special projects—using AI and automation to streamline work, accelerate progress, and experiment boldly.

If you’re the kind of person who instinctively opens ChatGPT, Notion AI, or Zapier to make your workflow faster or more creative, this role is for you.

Some of the Projects You’ll Do:

AI-Driven Operations & Special Projects

• Build and automate internal workflows using AI tools (e.g., ChatGPT, Notion AI, Zapier, Make, HubSpot automations)
• Research, summarize, and execute projects quickly using AI to synthesize and produce high-quality outputs
• Pilot new AI tools across departments to improve productivity, creativity, and insights

Customer Success & Support

• Keep our knowledge base and help center fresh with AI-assisted content creation for new product features
• Help design and maintain our Inspiration Corner—a curated library of customer best practices and impact ideas
• Support onboarding for SMB customers and ensure they have a smooth, high-touch start on the platform

Volunteer Engagement

• Use creative sourcing and AI research to build and maintain our global volunteer opportunity database
• Support customers in launching volunteer initiatives—drafting event collateral, training materials, and content using AI tools

Sales & Marketing Support

• Keep HubSpot data clean, automated, and actionable
• Lead creative outbound prospecting and personalized outreach using AI tools to craft messaging that converts
• Support marketing projects by generating content, visuals, or data-driven insights using AI platforms

What We’re Looking For

• Deep comfort with AI tools—you naturally use them to think, build, and work smarter (ChatGPT, Notion AI, Zapier, Claude, etc.)
• Scrappy, curious, and entrepreneurial mindset—you love figuring things out and making things more efficient
• Creative self-starter comfortable in a fast-moving startup environment
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Background in customer success, marketing, operations, or a similar role in a tech/SaaS setting
• Positive, can-do attitude—no task too big or too small