Store Manager, eCommerce (Philadelphia, PA)

Our Customer is the world's leading music company that owns and operates a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. They identify and develop recording artists and songwriters, and produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

We are seeking a Store Manager, eCommerce on a contract basis to help support our customer’s business needs. This role is hybrid (4 days on-site and 1 day remote/week) in Philadelphia, PA.

Responsibilities:

• The Store Manager, eCommerce role will be responsible for managing the day-to-day operations and holistic wellbeing in support of our west coast artists and label's e-commerce stores.
• This role will work cross-functionally with both internal teams and external partners to successfully execute daily product activations, new store launches, and timely receipt and fulfillment of all product and customer orders.
• The Store Manager, eCommerce will be responsible for ensuring technical backend features are routinely updated and functioning properly and store fronts are regularly maintained in order to optimize customer experience and maximize revenue.
• Manage the day-to-day operations for up to 60+ e-commerce shops for our Client artists and labels; Act as the main central resource to support the Senior Store Manager, eCommerce and additional west coast label rosters as needed
• Execute and oversee the setup and launch of new artist/label stores and products
• Update and maintain product info including titles, descriptions, images, etc. within the backend of the eCommerce platform as needed
• Integrate third-party applications and sales channels with external partners to fulfill print-on-demand orders and provide additional revenue opportunities
• Prepare product and/or shipping discounts and execute store-wide sale events as requested
• Ensure the store frontend merchandising, taxonomy, and functionality are optimized for customer experience
• Deliver the timely and successful distribution of digital music for artists and labels
• Monitor inventory levels and coordinate product restocks as needed
• Work cross functionally with various internal teams including marketing, tech, and creative services to successfully execute key campaign moments on storefronts
• Work cross functionally with logistics, order management, and fulfillment teams to ensure timely product delivery and order fulfillment
• Uphold positive working relationships with labels, partners, and third-party vendors
• Collaborate with the customer service team to actively communicate relevant store information in addition to any unexpected issues (i.e. quality, delays, etc.) to ensure they are properly equipped to handle in-bound requests and provide an excellent customer experience
• Analyze weekly inventory and sales reports and provide to clients as needed
• Use inventory and sales reports to make recommendations for frontend updates to drive revenue and increase KPIs including conversion and sessions
• Monitor, validate, and submit weekly chart reporting data for album scans
• Evaluate reports in data warehouse in order to investigate and resolve order/fulfillment issues
• Troubleshoot and effectively problem solve backend and frontend issues as they arise
• Available outside of business hours as needed

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.