Strategy and Operations Analyst (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling their mission to grow and empower local economies.

We are seeking a Strategy and Operations Analyst on a contract basis to help support our Customer's business needs. This role is 100% remote.

This role will join the Account Integrity team to support ongoing process improvement initiatives, provide insights into emerging fraud trends, and help mitigate fraud risk. This contractor role will partner closely with investigations, operations, and product stakeholders to ensure effective fraud prevention strategies are in place while maintaining a seamless customer experience.

Responsibilities:

• Audit current fraud support processes and develop recommendations for improvements.
• Partner with the investigations team to identify emerging fraud trends and translate findings into actionable insights.
• Gather feedback from stakeholders on fraud tooling and document requirements for the product team.
• Provide operational support for tactical responses to new fraud patterns as they arise.
• Collaborate with cross-functional partners to identify blind spots and improve fraud detection and prevention processes.

Skills and Qualifications:

• 3+ years of experience in fraud, trust & safety, account integrity, or related functions.
• Background in operations or support at a large organization.
• Proficiency in analytical tools such as Excel, SQL, or similar for building fraud-related analyses.
• Strong communication skills with the ability to collaborate across diverse stakeholders.
• Self-starter who can adapt to changing fraud trends and operational needs.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability