Strategy and Operations Analyst (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

Our Customer is seeking a Strategy and Operations Analyst on a contract basis to help their team deliver and scale internal product tooling for agents while reducing cost. This role is 100% remote.

You will have demonstrated experience, effective execution, and be excited to solve the most challenging problems. You'll be a strategic problem solver, responsible for helping ensure that a large cross-functional team - including operations, product and engineering - is working together seamlessly to provide an exceptional customer experience. You will report to one of the leads within theTx efficiency team within the broader Customer Experience & Integrity (CXI) Organization.

• Define product feature roadmaps with product engineering team
• Develop project plans across all relevant stakeholder groups to ensure the successful development and deployment of features
• Act as the quality assurance arm of the development; flagging critical quality blockers to feature launches and risk mitigations
• Contribute to the constant improvement of features with post-launch defect tracking and remediation
• Work closely with a large array of cross-functional partners including Product, Analytics, Engineering, Global Support Ops
• Gain a high level of visibility from org leadership by leading a two fast growing and strategic areas of the business

• Bachelor’s Degree
• You have 5+ years of experience.
• You love working across a breadth of disciplines and teams.
• You’re analytical.
• You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel.
• You’re persuasive.
• You are an effective communicator, speaking as if you’re right and listening as if you’re wrong.
• You meet people on their level.
• You act with urgency. Speed excites you.
• You prefer an accomplishment today to an accomplishment tomorrow. You’re relentless.
• You do what it takes to win, no matter what.
• You’ve succeeded in a competitive, or challenging environment
• You’re organized.
• You thrive in creating structure out of nothing.
• You solve problems from first principles.
• You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking.
• You thrive with a diverse set of responsibilities.
• Any sort of tooling migration, SQL (key metrics and KPIs) is a plus

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)
Benefits include: Medical, Dental, Vision, 401k.