Strategy and Operations Analyst (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

Our Customer is seeking a Strategy and Operations Analyst on a contract basis to support their business needs. This role is 100% remote, but on-site in NYC is preferred.

Responsibilities:

• Execute and scale merchant loyalty program integrations to drive revenue and customer engagement
• Manage a portfolio of merchants and a pipeline of new partners from scoping through launch and optimization
• Lead growth initiatives, including loyalty enrollment expansion, redemption experience testing, and experimentation
• Coordinate technical and operational workstreams such as API integrations, middleware solutions, and enterprise launches
• Translate merchant and business needs into clear technical requirements for product and engineering teams
• Partner with sales, strategy, product, and engineering teams to align priorities and execution
• Manage project timelines, dependencies, and stakeholder expectations across multiple initiatives
• Track and analyze performance metrics, including revenue, customer engagement, and retention
• Run experiments to measure incremental impact and optimize program performance
• Ensure consistent execution and delivery of high-priority initiatives during ownership transitions
• Identify process improvements to enhance scalability and operational efficiency

Skills and Qualifications:

• 3-6+ years of experience in strategy and operations, business operations, product operations, consulting, or program management
• Experience managing cross-functional initiatives involving product and engineering teams
• Strong program and project management skills with the ability to handle multiple complex workstreams
• Experience working with APIs, technical requirements, and engineering workflows
• Ability to translate business needs into technical specifications
• Strong analytical skills with experience in KPI tracking, performance analysis, and experimentation
• Strong stakeholder management and communication skills across business and technical teams
• Ability to operate independently in ambiguous and fast-paced environments
• Strong organizational and time management skills
• High emotional intelligence and the ability to influence without authority
• Familiarity with tools such as Cursor, Claude Desktop, or similar AI-assisted platforms

Preferred Qualifications:

• Bachelor’s degree in Business, Economics, Engineering, or a related field
• MBA or advanced degree
• Experience in the marketplace, e-commerce, or loyalty and rewards programs
• Experience managing external partners or enterprise stakeholders
• Experience supporting product launches, integrations, or experimentation initiatives

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.