Strategy and Operations Associate (Remote - EST Preferred)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

We are seeking a Strategy and Operations Associate on a contract basis to help support our Customer's business needs. This role is 100% remote, EST preferred.

Responsibilities:

• Transform core operating processes for the Partner Integration team through automation and AI tools.
• Eliminate manual processes and/or significantly reduce manual steps and time spent by technical account managers.
• Optimize processes such as tracking implementation timelines and statuses, creating knowledge bases to train large language models (LLMs), and building dynamic tracking of current accounts and product/service usage.
• Collaborate with cross-functional teams, including product, engineering, technical, and operations, to identify and implement process improvements.

Skills and Qualifications:

• Bachelor’s degree required.
• 2–3 years of work experience in an operations role (IT, Technology, Consulting, Business Solutions/Analyst).
• Proven track record of enhancing process flows via automated solutions.
• Experience in project and/or program management.
• Proven success working in cross-functional product, engineering, technical, and operations teams.
• Proficiency with platforms such as JIRA, Tableau/Sigma (or similar dashboarding systems), Salesforce, Confluence, and Asana.
• Experience with AI tools, including ChatGPT, Google Gemini/Scripts, and Cursor.
• Hands-on SQL experience for troubleshooting and self-service data investigation.
• Proficiency in Google Sheets and Excel.
• Preferred: System integration experience (API, ETL).
• Excellent written and verbal communication skills.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.