Strategy and Operations Manager - Tempe, AZ

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

We are seeking a Strategy and Operations Manager on a contract basis to support our customer's business needs. This role is 100% remote in Tempe, AZ.

This role will reduce the cost of fraud and build solutions to protect the platform from would-be fraudsters. You’ll specifically be focused on creating the strategy around New Business Verticals and International Markets. You'll grow familiar with the three audiences — Consumers, Dashers and Merchants, and become a point person for understanding user behavior that suggests fraud. You'll investigate cases of fraud and brainstorm solutions to reduce fraud in the long-term. Most importantly, you'll help promote the delicate balance between providing the users the best experience possible while keeping bad actors at bay.

What You'll Do:

• Establish the strategy of the company's approach to fraud - work on the products, pricing and strategy needed to create the market-leading subscription business
• Analyze fraud vectors across the platform – complete end-to-end analysis that allows us to better identify the bad actors on the platform and improve to improve the experience of good users
• Influence and engage across the company - partner with the product, engineering, and analytics teams to establish goals and build strategic programs
• Lead a team of high performers, driving their engagement, growth, and results
• Improve through experimentation – Use data-driven decision-making to run tests on everything to reduce fraud while accelerating growth
• Work with internal and external partners to review chargeback dispute strategy

• 6+ years of experience in consulting, strategy, business development, operations, technology, investment banking, analytics or related experience; high-growth or subscription business experience
• Experience leading large projects, hitting goals, and succeeding in a team environment
• Problem-solving and analytical skills, including proficiency in SQL and Expertise in Excel (can maintain complex spreadsheets/sheets)\
• Direct people leadership experience
• You are a data-driven, truth seeker, strategic operator
• You combine business context and analytics to take a problem area and implement a customized solution, while bringing others along in their thinking and creating leverage through their own teams and collaboration within the broader company.

Please Note: In order to create a safe, productive work environment, our client is requiring all contractors to be fully vaccinated according to the CDC guidelines. Prior to coming into our offices, contractors will be required to attest that they are fully vaccinated.

Perks are available through our 3rd Party Employer of Record (Available upon completion of the waiting period for eligible engagements)

Health Benefits: Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, AD&D, and Commuter Benefits program.