Strategy and Operations Senior Associate (Remote - West Coast Preferred)

New
Posted 13 hours ago  •  24 applicants
Tuple

Strategy and Operations Senior Associate (Remote - West Coast Preferred)

Our Client - Technology company

  • Remote
$28.48 - $43.48/hour
Exact compensation may vary based on skills, experience, and location.
40 hrs/wk
Contract (w2)
Remote work yes (100%)
Travel not required
Start date
September 17, 2025
End date
April 17, 2026
Superpower
Technology, Operations
Capabilities
Business Intelligence
Operations Management
Preferred skills
Dispute Resolution
Scalability
SQL (Programming Language)
Product Engineering
Communication
HyperText Markup Language (HTML)
Analytical Skills
Cross-Functional Collaboration
Operations
Data Analysis
Templates
Editing
Preferred industry experience
Technology
Experience level
0 - 4 years of experience

Job description

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling their mission to grow and empower local economies.


We are seeking a Strategy & Operations Senior Associate on a contract basis to help support our Customer's business needs. This role is 100% remote, West Coast preferred.


This role will have strong operational and analytical skills, plus hands-on HTML coding ability, to drive iterative improvements to fraud dispute templates and processes. This role centers on optimizing dispute resolution accuracy and efficiency through ongoing refinement and implementation of solutions.



Responsibilities:

  • Lead iterative improvements to dispute templates to enhance accuracy and user clarity.
  • Implement updates and improvements in HTML-based templates to streamline workflows.
  • Analyze dispute outcomes to identify improvement opportunities and measure success.
  • Collaborate with product, engineering, and operations teams to deliver scalable improvements.
  • Monitor and refine processes to improve dispute resolution rate and accuracy.


Skills and Qualifications:

  • 3+ years of experience in operations, strategy, or analytics roles.
  • Proven ability to manage performance improvements and implement operational solutions.
  • Proficiency in HTML with experience editing and maintaining templates.
  • Strong data analysis skills (SQL, Excel) to evaluate process effectiveness.
  • Excellent communication and cross-functional collaboration abilities.
  • Bachelor’s degree or equivalent experience.



We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.


Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.


An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

All applicants applying for U.S. job openings must be legally authorized to work in the United States and are required to have U.S. residency at the time of application.

If you are a person with a disability needing assistance with the application, or at any point in the hiring process, please contact us at support@themomproject.com.