Strategy and Operations Senior Manager, Fraud (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

Our Customer is seeking a Strategy and Operations Senior Manager on a contract basis to support their business needs. This role is 100% remote.

Responsibilities:

• Develop and drive fraud prevention strategies across new business verticals and international markets.
• Analyze fraud patterns and user behaviors across consumers, merchants, and delivery partners.
• Conduct end-to-end fraud analysis to identify bad actors and improve platform integrity.
• Investigate fraud cases and recommend long-term mitigation strategies.
• Balance fraud prevention initiatives with positive customer and user experience outcomes.
• Partner cross-functionally with Product, Engineering, Analytics, and Operations teams to establish fraud prevention goals and strategic programs.
• Support the development of products, pricing strategies, and operational approaches that strengthen fraud prevention efforts.
• Lead experimentation initiatives and data-driven testing to reduce fraud while supporting business growth.
• Drive strategic decision-making using analytics, operational insights, and business context.
• Lead and develop high-performing team members while supporting engagement and performance growth.
• Support fraud prevention initiatives within fast-paced, high-growth business environments.

Skills and Qualifications:

• 6+ years of experience in consulting, strategy, business development, operations, technology, investment banking, analytics, or related fields.
• Experience working within high-growth or subscription-based business environments.
• Strong analytical and problem-solving skills.
• Proficiency in SQL.
• Advanced Microsoft Excel skills, including maintaining complex spreadsheets and data models.
• Experience leading large-scale projects and cross-functional initiatives.
• Direct people leadership and team management experience.
• Ability to analyze user behavior and identify fraud patterns.
• Strong strategic thinking and operational execution skills.
• Experience collaborating with cross-functional technical and business teams.
• Strong communication and stakeholder management abilities.
• Data-driven mindset with experience running experiments and performance analysis.
• Ability to thrive in fast-paced and evolving environments.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.