Strategy & Operations Contractor (100% Remote)

Our customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

Our customer is seeking a Strategy & Operations Contractor on a contract basis to support their business needs. This role is 100% remote.

Responsibilities:

• You will run your own workstreams with real autonomy: deciding how to break a problem down, pulling the data yourself, and bringing a recommendation rather than a status update.
• You will use SQL and AI tools daily to size opportunities, track spend and redemption, validate eligibility populations, and turn raw data into insights leadership acts on.
• You will own high-visibility customer escalations end to end, diagnosing what went wrong, coordinating the fix with Engineering, Support, and Legal, closing the loop with the customer, and updating leadership on impact and prevention.
• You will also drive execution of consumer-facing campaigns and platform experiences, building deep expertise in how Client ships at scale.
• Your work will directly influence Client's quarterly performance and consumer satisfaction.

Qualification:

• You operate autonomously.
• Given a goal and rough context, you scope the work, set your own milestones, unblock yourself, and keep stakeholders informed without being asked.
• You thrive in ambiguous, fast-moving environments.
• You are strong in SQL and can go deep on your own: pulling and joining raw data, sizing an opportunity, validating eligibility populations and redemption logic, tracking spend, and pressure-testing your own numbers.
• You use AI tools to work faster and go deeper, whether that is drafting and debugging queries, summarizing large data sets and documents, or automating repetitive analysis.
• You turn analysis into a point of view. You do not stop at the chart.
• You say what it means, what we should do about it, and what you would look at next.
• You own customer escalations end to end: deep-diving root cause, coordinating a fix with Engineering, Support, Legal, and Finance, delivering a clear resolution to the customer, and giving leadership a crisp update on impact and prevention.
• You have strong project management skills.
• You build workback plans, manage several initiatives at once, and proactively flag risks before they become blockers.
• You are comfortable navigating operational tooling to set up and QA campaign managers, runtime files, and Journey Service workflows, and you understand the details that make or break a launch.
• You have excellent cross-functional communication skills and are comfortable pushing approvals across large, distributed teams without direct authority. You have a strong eye for detail.
• You will catch issues as small as a misspelling in an internal field that could block QA approval.
• You have a growth mindset and can identify process improvement opportunities from patterns in escalations, data, and operational workflows.

At Client…

• We are leaders - Leadership is not limited to our management team.
• It’s something everyone at Client embraces and embodies.
• We are doers - We believe the only way to predict the future is to build it.
• Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
• We are learners - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient.
• Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
• We are customer-obsessed - Our mission is to grow and empower local economies.
• We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
• We are all Client - The magic of Client is our people, together making our inspiring goals attainable and driving us to greater heights.
• We offer great compensation packages and comprehensive health benefits.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of the waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.