Supervisor, Voice Ordering Accessibility (Tempe, AZ)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

We are seeking a Voice Ordering Accessibility Supervisor on a contract basis to help support our Customer's business needs. This role is on-site in Tempe, AZ.

Responsible for managing a specialized support team that assists customers with accessibility needs, including visually impaired individuals. Ensures day-to-day operations are optimized to meet quality and performance metrics. Requires on-site presence for team engagement, real-time problem-solving, and collaboration with cross-functional partners.

Schedule: Sunday–Thursday, 9 am–6 pm

Responsibilities:

• Supervise a team of support representatives who place orders and provide restaurant recommendations for customers with accessibility needs
• Oversee daily team operations and ensure service level agreements are consistently met
• Maintain and monitor team performance against defined goals for quality, speed, and accuracy
• Coach and develop team members through regular one-on-one meetings and performance feedback
• Coordinate staffing and workflow adjustments to support peak volume periods
• Identify and implement improvements in tools, processes, and workflows
• Conduct root-cause analysis using data to recommend or take corrective actions
• Manage scheduling, reporting, and communications for the team
• Ensure accurate execution of customer order placement and adherence to operational standards
• Serve as the primary point of contact during shifts for escalations or team concerns
• Facilitate collaboration between support, operations, and technical teams
• Present performance reports and insights to leadership as needed

Qualifications:

• Bachelor’s degree or equivalent professional experience
• 2+ years of people management or team leadership experience
• Strong ability to motivate teams and drive measurable performance
• Proficient in data analysis and reporting tools such as Excel, Google Sheets, and Sigma
• Experience using Salesforce or similar CRM tools
• Proven ability to manage high-volume operations in customer support or related fields
• Strong decision-making and organizational skills in fast-paced environments
• Demonstrated success implementing process improvements and operational strategies
• Familiarity with working with large, diverse customer support, operations, and sales organizations
• Previous experience in tech, logistics, restaurant, or related industries preferred
• Must reside within 50 miles of the Tempe, AZ office and work fully on-site

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.