Supplier Onboarding Operations (100% Remote)

Our customer is an American financial services and digital payments company based in San Francisco, California. They’re working to help their diverse audiences — sellers, individuals, artists, fans, developers, and all the people in between — overcome barriers to access the economy.

We are seeking a highly motivated Supplier Onboarding Operations on a contract basis to help support our customer's business needs. This role is 100% remote.

Responsibilities:

• Lead the day-to-day operation of Client's global supplier onboarding program, ensuring timely, accurate, and compliant supplier onboarding across multiple regions.
• Oversee a global team responsible for supplier onboarding, supplier record maintenance, payment enablement, and supplier lifecycle activities.
• Ensure operational processes meet defined service levels while delivering a high-quality supplier and stakeholder experience.
• Serve as the primary escalation point for complex supplier onboarding issues requiring cross-functional coordination.
• Monitor onboarding capacity, workload, and operational performance to ensure consistent execution and continuous service improvements.
• Supplier Due Diligence and Compliance
• Oversee supplier due diligence activities, including tax documentation, sanctions screening, supplier verification, payment setup requirements, and required compliance reviews.
• Partner with Legal, Compliance, Tax, Treasury, Security, and TPRM to ensure supplier onboarding activities align with internal policies and regulatory requirements.
• Ensure supplier documentation is complete, accurate, and audit ready.
• Identify operational risks, control gaps, and process exceptions, partnering with stakeholders to implement corrective actions.
• Support internal and external audits by maintaining strong operational controls and documentation standards.
• Supplier Master Data and Payment Enablement
• Oversee supplier master data governance and ensure supplier information is accurate, complete, and maintained in accordance with established controls.
• Oversee supplier payment setup processes, including banking verification, payment method configuration, and tax documentation validation.
• Maintain operational controls governing supplier record changes and payment information updates.
• Partner with Accounts Payable and Treasury to improve supplier payment readiness while minimizing operational and fraud risk.
• Drive initiatives that improve onboarding cycle times and first-time quality.
• Process Improvement and Operational Excellence
• Continuously evaluate supplier onboarding processes and identify opportunities to improve efficiency, automation, and stakeholder experience.
• Partner with Procurement Technology and IT to implement workflow enhancements and system improvements supporting supplier onboarding.
• Develop operational reporting and dashboards measuring onboarding volume, cycle time, quality, SLA performance, and compliance.
• Lead root cause analysis for operational issues and implement sustainable process improvements.
• Support procurement transformation initiatives by helping scale standardized onboarding processes globally.
• Team Leadership and Enablement
• Lead, coach, and help develop a high-performing supplier onboarding team while fostering a culture of accountability, operational excellence, and continuous improvement.
• Develop and maintain Supplier Onboarding Standard Operating Procedures, training materials, and operational documentation.
• Establish performance metrics and quality standards aligned with Procurement Operations objectives.
• Partner with cross-functional stakeholders to improve communication, clarify onboarding requirements, and enhance the overall supplier experience.
• Build strong working relationships across Procurement, Finance, Legal, Compliance, and business organizations to drive effective execution.

Skills and Qualifications:

• 5+ years of experience in supplier onboarding, procurement operations, accounts payable, shared services, or supplier management within a complex global organization.
• 1+ years of leadership experience overseeing operational teams.
• Strong knowledge of supplier onboarding processes, supplier master data, tax documentation, payment setup, and procure-to-pay operations.
• Experience partnering cross-functionally with Procurement, Finance, Accounts Payable, Tax, Treasury, Legal, Compliance, and Risk organizations.
• Experience managing operational performance through KPIs, SLAs, quality metrics, and continuous improvement initiatives.
• Strong understanding of operational controls, audit requirements, and supplier data governance.
• Experience leading process improvement and technology-enabled transformation initiatives.
• Proficiency with procurement orchestration platforms, ERP systems, supplier onboarding solutions, and workflow automation tools.
• Excellent communication, stakeholder management, and problem-solving skills.
• Demonstrated ability to lead through ambiguity, influence without direct authority, and build scalable operational processes.

Education:

• Bachelor’s degree preferred not hard requirement

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits: Medical, Dental, and 401k (no match)

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.