Support Operations Analyst (Hybrid - San Diego, CA)

Our Customer is a business and financial software company that develops and sells financial, accounting, and tax preparation software and related services for small businesses, accountants, and individuals. They are laser-focused on their customers, live and breathe innovation, and champion those who dare to dream. Their Mission is powering prosperity around the world. They do it by attracting the world’s top talent, bringing vital partners into their global platform, and leaving the world a better place through exceptional corporate citizenship.

We are seeking a Support Operations Analyst on a contract basis to support our customer’s business needs. This role is hybrid in San Diego, CA.

Responsibilities:

• Collects and analyzes data to evaluate operations and processes and to facilitate complex decision-making.
• Follows established modeling and evaluation methodologies to determine the effectiveness of current operational activities, isolate problem areas and develop solutions.
• Tests and validates models and results.
• Prepares reports that outline and rank proposed solutions and present a range of possible alternatives.

Qualifications:

• Bachelor’s degree required; a Master’s degree is a plus. Degrees in Engineering, Information Technology, Finance, Economics, or related fields are highly desirable.
• High proficiency in SQL for advanced querying and data manipulation is a nice to have.
• High proficiency in Excel, including complex formulas and data analysis techniques.
• Medium proficiency in Tableau; experience with QlikSense is a strong plus.
• Strong analytical skills with a keen attention to detail.
• Excellent communication skills, with the ability to create clear presentations (PowerPoint and Google Sheets experience is a plus).
• Demonstrated ability to take ownership of projects and drive continuous improvement.
• A passion for data-driven decision making and financial integrity.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits: Medical, Dental, and 401k (no match)
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.