You are someone who brings your life experience to create products that truly make a difference in the lives of working parents. You use data to inform roadmaps, but you also know when you have enough information for action. You love the challenge of prioritizing user needs amongst multiple business objectives. You enjoy growing from diverse perspectives and coworkers while collaborating with others in a cross-functional team, and across departments.
You are looking for something more from your job. Maybe a bigger problem to solve with both immediate and long-term impact, or perhaps you just need a mission you can believe in every day. You are scrappy and collaborative while looking to join an inclusive and supportive culture with a bias for action. You dig balanced startup life and can wrestle challenges with grace. You love big, interesting problems and bringing solutions to the masses while making sure it feels personal, authentic and connected. If this sounds like you, we'd like to talk.
The Mom Project is a pioneering, remote-first venture-backed startup with roots in Chicago & Cincinnati. We are backed by some of the best investors in the world and are lucky to be surrounded by an incredible team of advisors, including Serena Williams. The Mom Project is a marketplace and community leading a movement that matches companies with diverse talent. This critical match drives businesses forward while expanding professional opportunities for women. Our team is growing as we push to rewrite the narrative for working women at every life stage. We believe women should be able to choose both a successful family life AND career aspirations without sacrificing one over the other. Our commitment to Diversity Equity & Inclusion across race, gender, age, religion, identity, and experience drives us and our mission forward every day. We strive towards inclusion and that means everyone is comfortable bringing their authentic and best self to work every day.
What You'll Do:
The Mom Project is seeking a Talent Experience Lead, reporting into the Director of Platform Experience. This role will drive cross-functional strategy and delivery of an exceptional talent experience. We’re looking for an experienced strategic operator with technical project management and start-up experience who thrives under pressure and is committed to a deep understanding of the SDLC, platform strategy, monetization and go-to-market strategies for a consumer platform. This person will have a steadfast devotion to building a consumer-centric transformative platform for professional moms and will advocate internally and externally for the resources, investment, data and strategy to operationalize and formalize the Talent Experience function at The Mom Project.
You’ll be responsible for defining, building and delivering the Talent Experience program; alignment of strategy, development of talentX-specific roadmap, development of key resources/functions and implementation of key services. This role will work cross-functionally with Product, Customer Service, Research, Program Experience, Marketing, and Design teams to develop a comprehensive talent platform strategy and deliver features to market at an ambitious, high-quality clip while driving sentiment and retention.
In this role, you’ll:
-Build out the Talent Experience function at The Mom Project
-Assess, strategize and meaningfully deliver around key experience inflection points for talent within The Mom Project Community
-Ensure value created specific for Talent is integrated into the user journeys with measurement to back up it’s impact
-Craft program governance, structure and strategies to support immediate and interim business goals
-Define long-term vision, clarify priorities, manage ongoing communication and nurture relationships with product, marketing, customer success and key lines of business to ensure visibility and alignment
-Develop and manage roadmap, utilize quantitative and qualitative data analysis to drive informed decisions
-Design, organize and implement scalable processes that complement existing infrastructure and bring forth efficiency within the organization
-Lead Talent Experience and operations day-today, lead program update and reviews
-Conduct efficiency reviews, design process upgrades to simplify, increase productivity or accuracy
-Be a Talent Experience Champion within the organization
The skills, experience and qualities you’ll need to succeed:
-7+ years experience building and scaling digital operations, startup experience preferred
-5+ years experience in technical project leadership, program or portfolio management required
-Proven track record of successfully scaling operations, teams, and infrastructure to facilitate growth
-Data-driven, analytical, with ability to convey powerful recommendations backed by research.
-Ability to anticipate needs and deliver high-quality solutions under tight deadlines and with limited resources
-Demonstrated proficiency in defining, implementing, and managing company-wide initiatives
-Have made tough priority calls and articulated trade-offs, knows when to change direction, pivot or abort strategies
-Strong prioritization, planning and time management skills
-Skilled at building and nurturing stakeholder networks and works collaboratively to achieve results
-High levels of energy, independence, integrity, and curiosity
-Team player with disciplined focus and individual contributor “doer”
Will you be part of our story to build a better workplace? Millions of moms are waiting for us.