Technical Account Manager (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling their mission to grow and empower local economies.

We are seeking a Technical Account Manager on a contract basis to help support our Customer's business needs. This role is 100% remote.

Responsibilities:

• Serve as a Subject Matter Expert for the integrated offerings and guide partners through new integration builds for the product & associated suite of APIs
• Collaborate closely with Merchants and Integrations partners to ensure a seamless onboarding experience and successful integration onto the platform.
• Communicate effectively with both technical and non-technical stakeholders to provide guidance and support.
• Translate complex technical requirements into clear business solutions that align with the partners’ objectives.

Skills and Qualifications:

• 3+ years of experience translating technical concepts to business solutions
• Demonstrated technical knowledge of integrations, APIs, and webhooks
• Hands-on working SQL experience to troubleshoot and self-serve AI experience (not a hard requirement, but preferred)
• Strong ability to collaborate with external partners to drive successful partnerships
• Experience in project and/or program management
• Experience planning sprints
• Proven success working in cross-functional engineering and operations teams
• Experience working in JIRA
• Excellent written and verbal communication skills

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.